安特衞普Jain Temple Antwerp附近酒店

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

非常高性價比的酒店，一層還有鋼琴可供彈奏，房間設施齊備

Together with my wife we stayed for our anniversary; We received a upgrade to a deluxe room the breakfast was very tasty and we enjoyed the bar. The staff was very friendly helpful and flexible and understanding.

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

酒店乾淨舒適,離市中心只有1/2hr步行。夜店員Berkay夜店超時超時,提供深夜服務,噹噹地所有餐廳從附近活動回來晚後都關門時點披薩。救命!

我們使用邦戈支票預訂了這家酒店,我們爲這家新酒店感到驚喜,它距離安特衛普中央火車站幾百米,非常方便,爲旅行者提供所有需要的住宿。住宿條件,正如它所表明的那樣,處於技術頂端:它連接。工作人員非常好,樂於助人,我們真的度過了一次很棒的住宿。我熱情地推薦它。而且,作爲一點小獎勵,當我們的四個爪子成員的時候,他們是非常隨和的。

Convenient location to get into town by public transport. The lobby is nice, clean and cozy. The courtyard is also very nice. It’s got a huge parking lot right under which is also very convenient. Despite the the signs “non-smoking room” it reeked of cigarettes. The kind only smoker’s home does. The room seemed clean but there wears some dust collected in different places. The bed was made in a way I wouldn’t expect from a no-star hotel. Something that takes less than 10 seconds to fix. Reception desk staff was very nice and friendly. Anyway. Not what you’d expect from a Radisson hotel. Judging by the comments so far it seems attention to detail has gone down just recently.

El hotel esta muy céntrico todo queda prácticamente andando, a 4 minutos de la central de trenes de Amberes, justo fuera del hotel esta la estación del autobus Flixbus que lleva y trae del aeropuerto, el centro de la ciudad está a tiro de piedra, justo en la esquina esta una tienda Jumbo con precios accesibles, las habitaciones son pequeñas, cuentan con cafetera e insumos para preparar café, secador de cabello, plancha y tabla de planchar, nos alojamos en la habitación 103 con vista a la opera, el desayuno es muy bueno consta de huevo con tocino, fruta fresca, yogurth, café, té, pan recién horneado, insumos para preparar sandwiches, frutos secos y cereales, ademas se cuenta con opción a preparar waffles, el único inconveniente que durante 6 días solo nos colocaron 1 botella de 500 ml de agua en la habitación y que en el comedor muchas cosas se encuentran colocadas bastante altas y resulta algo incomodo para personas de estatura baja, como sugerencia sería bueno que cuenten con personal que hable español ya que cada vez más las personas que hablamos este idioma visitamos Europa y sería un alago que nuestro idioma se vuelva internacional.

Het was helaas een zeer teleurstellende ervaring. Denk niet dat we iets tegen België hebben. Integendeel in Antwerpen zijn we dit weekend uitstekend geslaagd voor bruidschoenen voor mijn as echtgenote en 's avonds hebben we heerlijk en gezellig gegeten in restaurant Zin in Edegem. Echter verleid door de 8.8 waardering had ik een suite in hotel Ter Elst gereserveerd. Op zich was het een ruime suite alleen wel wat kaal. Ik. Erwacht dan ook wat glaswerk om uit te kunnen drinken en niet wegwerp plastic bekertjes. Neem dan fraaie papieren. Vervolgens bleek de linkerkant kant van het tweepersoons bed in tweeen gebroken! Duidelijk zichtbaar en voelbaar. Bij de receptie was de eerste reactie dat het jammer was en er helaas geen oplossing voorhanden was. Uiteraard nam ik daar geen genoegen mee. Nadat de man na enig aandringen mee was gegaan kwam er toch een nieuw bed. Toen wij na dat heerlijke diner op onze kamer terug kwamen was dat geregeld. We hadden het wel zo leuk gevonden een kleine geste voor het ongemak aan te treffen. Helaas. Verder wel goed geslapen. Toen naar het horror ontbijt. Allereerst geen borden en vorken. Wij houden dan van scrambled eggs met bacon. Helaas op. Dat lag in de hete lucht oven op te warmen. Voor €20,- p.p. verwacht ik toch echt vers gebakken knapperige bacon en scrambled eggs! Die scrambled eggs hebben wij niet gezien. Vanwege het gebrek aan borden hebben mij vrouw en ik het ruim een half uur later samen met 1 bord met daarop twee half lauwe opgepiepte kant en klare omeletten met slappe opgewarmde plakjes bacon moeten doen. De jus d'Orange kwam uit een pak.en de koffie uit een thermoskan vond ik echt niet lekker. Bij de gratie gods kreeg ik een espresso. Ook het brood waren opgewarmde sneden uit de diepvries. Het was echt niet overdreven druk. Bovendien was iedereen relaxed vanwege het extra uurtje wintertijd. Bij het uitchecken werd ook niet gevraagd of we het naar onze zin hebben gehad. Wij komen daar nooit meer terug!

The location is very central. Walking distance from the station. One could watch the different activities in the square, The ambience was different. The rooms were adequate. Nice friendly staff. Enjoyed the complimentary breakfast.