下榻開業於2023-07-06的珊瑚別墅,盛美利亞酒店,感受芽莊的獨特魅力。從酒店很方便到達ga Lương Sơn,僅有7km距離。鍾嶼石岬角距離酒店大約5km車程。所有極具特色的客房都配備有液晶電視機,讓您感受到更加貼心細緻的入住體驗。電熱水壺和瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋和24小時熱水,讓您感受到賓至如歸的享受。在餘暇時間,可以選擇去酒店的酒吧喝上一杯飲料,驅走所有的疲憊。除了這些酒店內提供的餐飲服務,離酒店不遠處悦蓉閣(海鮮)供應的香辣蟹和H Q Western Food(快餐簡餐)、芽莊老成都 川菜館 海鮮餐廳(五指巖店)(海鮮)的美食,也是來這座城市出行不容錯過的美味之選。健身室讓閑暇時間更加充實,按摩室讓悠閑時光更加完美。工作人員可根據旅客需要安排接機服務。
訪訪客2024.02.17
先前去過越南多次,曾經住過河內傳奇索菲特,芽莊Amanoi,峴港 intercontinental danang sun peninsula resort,胡志明市park Hyatt,對於越南飯店的法式奢華,價格合理,服務卓越,餐飲美味有很好的印象,因此去年10月規劃新年假期就把越南列入首選,雖然amanoi我非常喜歡,但因為我妹妹行動不便必須坐輪椅,因此當我發現芽莊有新的五星級飯店我便直接寫email詢問是否有方便輪椅進出的villa,他們推薦我訂one bedroom suite pool villa,因此我在4個月前就已經全額付清3晚房費(Approximately US$5,500),但是當我2月10日第一天到達我就知道我的新年假期毀了,到達後我的villa入口有三階樓梯,我們很費力的把輪椅抬進房間後,房間的迎賓水果居然是切片水果(2片鳳梨,3片哈蜜瓜等的一小盤水果),很難想像五星級飯店這麼沒有衞生觀念,天氣這麼熱,也不知切片水果放在客廳多久,這盤水果放在我們客廳上直到我們退房時房務清潔人員都沒收走,然後我們又費力的去他們所謂的多國料理吃buffet,價格一個人約50美元,菜色少得可憐而且難吃,我吃了一點實在吃不下跑到樓下和經理抱怨,經理答應我明天換一間2房的villa給我並折扣20%可用於餐飲消費及spa,但是當天我查了Trip.com該飯店的價格,比我預訂的價格低了超過50%,我還是提前幾個在官網全額保證付款的,官網簡直跟詐騙網站沒二樣,第二天換到一個不是beach front的villa,但是跟第一天的房間除了入口沒有階梯,房卡不能作用,電視遙控器不能使用且跟先前的房間一樣毫無隱私,我可以從房間的陽台或是房間的窗戶看到隔壁的客廳,陽台甚至浴室(如附圖),當然我的鄰居也可以看到我的一舉一動,我的VILLA和隔壁的villa中間只隔著幾顆發育不良的樹,隔壁villa的人可以毫不費力地走到我的villa裏,villa裏的佈置和設施都是一些很低劣的商品,海灘和villa的海灘椅都是很粗糙的塑膠椅,沙灘的海灘椅連遮陽傘都沒有,房間體重計和保險箱也故障,第二天晚上整個渡假村WiFi 故障3小時電視也不能看,晚上去飯店西班牙吃飯,8道式套餐有3道都是茄子,味道同樣是難吃到不行,深夜我的villa的門也被風吹跑了,因為入住期間一直有他們的員工直接進入我的villa,沒有敲門也沒有告知為什麼進來(villa的門是有一個洞,外面的人可以直接手伸來開門,實在是令人驚嚇的設計),而且他們員工離開也𣎴會關門,第三天房間停電二次,雖然20%的折扣沒用完,但是我寧願坐計程車出去吃也不願吃他們的餐廳,villa的游泳池池中充滿白色的小漂浮物,令人噁心(如圖片),整個飯店只有我們的管家Nguyen是有五星的標準,幸好有她聽我吐苦水和幫我解決一些問題,不然我可能會瘋了,這家melia整個軟硬體都有很大的問題,房間半夜會有怪聲音,住客完全沒有安全感,對於我們全家是一個惡夢,我發誓我這輩子絕對不會再選擇全世界任何一家melia 隱藏部分內容
The hotel has a very good view and position in Nha Trang beach. I and my family enjoyed our wonderful weekend here. Services is excellent. I will came back here in the future. Hotel serve poolside BBQ with a beachfront view and the open atmophere. You can see the whole beautiful drone show event in Nha Trang Festival 2023. What a nice place!
從酒店很方便到達芽莊火車站,僅有1km距離。包括日出水療、Nhà Thờ Giáo Xứ Bắc Thành和耶爾辛博物館都在短距離內,入住酒店的旅客在該地區遊覽會很方便。客房內的所有設施都是經過精心的考慮和安排,包括國際長途電話、房內保險箱和衣櫃/衣櫥,滿足您入住需求的同時又能增添家的温馨感。電熱水壺和瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供拖鞋和吹風機,讓您感受到賓至如歸的享受。您可以在大堂吧點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。酒店周邊的美食也等待着您的探索,QQ海鮮餐廳(海鮮)會供應一流的推薦美味椒鹽皮皮蝦,Ana Beach House Bar & Restaurant(海鮮)和巷子瓦片燒烤(燒烤)也會讓您大吃一驚,定會對泰式炒麪和椒鹽蝦讚不絕口。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括按摩室和健身室。酒店設有會議廳,為旅客提供高品質的商務服務。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
I recently had a stay at Hon Tam resort and I'm deeply dissatisfied with my experience. There were three main issues that left me highly disappointed: 1. Firstly, the resort is located on an island, and when I tried to arrange a boat trip myself, the security staff prevented the boat from docking and interrogated me about my whereabouts and activities. They even questioned why I would use outside services when staying at the resort. Initially, I thought it was a restrictive policy, but I agreed not to proceed to follow the resort's policy. However, when I wanted to pay the boat driver, the security staff still wouldn't allow the boat to approach for payment. After that, other resort staffs came and informed me that I can go and do what I want but I had to report and register my every move, as it was a resort regulation. This made me feel like I was in a military base rather than a relaxing resort. Despite receiving an apology from the resort management about the securiy guy's behavior, I still found the experience to be extremely unpleasant, especially for my mother who is over 60 years old and felt frightened. The resort's regulations regarding guest privacy and the intrusive nature of their inquiries were unreasonable and made me feel like I was under surveillance rather than enjoying a vacation. Beside that, the security guy treated me like a criminal than a customer. 2. Secondly, while my mother was sleeping, she was disturbed by some kind of animal, possibly a snake, crawling onto her, that made her couldn't sleep any more. I understand that the resort is surrounded by nature, and encountering snakes outside is somewhat expected. However, having a snake enter a closed room is completely unacceptable from a construction perspective. This incident raised concerns about the resort's standards and safety. 3. Thirdly, I observed a lack of consistency in the resort's management. I was informed that I could charge the mud bath service to my room and settle the payment upon check-out. However, when I went to purchase the mud bath ticket without cash, the staff refused to allow me to charge it to my room. I had to return to my room to retrieve cash before I could purchase the ticket. This was a significant waste of time. It's essential for the resort to ensure consistent information and management practices to provide a convenient and reliable experience for their guests. Despite these issues, I must commend the resort for its peaceful atmosphere, natural surroundings on the island, and the enthusiasm and helpfulness of the front desk, service, and electric vehicle staff. They were adorable and provided excellent support. Overall, this was an extremely disappointing experience. I had previously visited this resort and enjoyed its tranquility and natural beauty, which is why I brought my mother for a relaxing getaway. However, this time, I was truly let down by the service here. I had plans to recommend this place to my friends for their family s
坐落在芽莊市中心,芽莊皇后安娜酒店在芽莊佔盡地理之宜。從酒店很方便到達芽莊空軍基地,僅有400m距離。包括Story Beach & Pool、Nha Trang Central Park和Spa on The Beach都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有房內保險箱、空調和衣櫃/衣櫥。服務人員會提前為您準備好電熱水壺和瓶裝水,以滿足您的飲水需求。浴室配有拖鞋、24小時熱水和浴缸。在餘暇時間,可以選擇去酒店的酒吧喝上一杯飲料,驅走所有的疲憊。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。除此之外,周邊餐飲種類繁多。QQ海鮮餐廳(海鮮)供應一流的推薦美味-椒鹽皮皮蝦,Ana Beach House Bar & Restaurant(海鮮)提供的泰式炒麪備受好評,來瓦片燒烤·海鮮(燒烤)的烤龍蝦也是來這裏遊玩不容錯過的美味。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括室內泳池和按摩室。酒店設有會議廳,為旅客提供高品質的商務服務。提供乾洗服務,為您的旅途省心。
訪訪客The best Hotel/Residence in Nha Trang. Located in the center of Nha Trang tourist area with an absolute fantastic seaview/seafront balcony. The hotel is well maintained, quiet, safe and the staffs are very friendly. The service is exceptional. On locations there is a seafood buffet restaurant which also serve breakfast buffet for hotel guest or resident, and a Highland coffee shop adjacent to the hotel. The infinity pool is stunning, and gym is also great. I live there for over 1 year and half and I was a returning customer from few years ago. If you want the best location, the best seaview/seafront don't hesitate to choose Citadines Bayfront, this is the ultimate place to experience Nha Trang without any doubt. 5 stars!
訪訪客Je veux remercier Heri, elle nous énormément aidé, c'est grâce à elle que notre séjour s'est aussi bien déroulé ! Très attentionnée, et toujours disponible pour nous renseigner ! Nous avons obtenu un appartement beaucoup plus grand que prévu, face à la mer, afin de pouvoir effectuer le check-in plus tôt que prévu et cela sans aucun frais supplémentaire, seulement par gentillesse, car l'un d'entre nous était malade et que nous avions passé la nuit dans les transports 🙏 Heri, tu nous manques déjà !! 🥰
RREESFor the price, exceptional. The room did not entirely match the pictures provided as the balcony provided was very narrow, so narrow in fact that a chair could only fit if placed sideways. The furniture in the room was also not well arranged, placed together at the end of the bed. All in all though, for the price, this is really an unbeatable offer. Staff at the desk were friendly and attentive, we encountered none of the issues with waiting mentioned in other reviews. The room was clean and the location was excellent. Despite a minor complaint about the balcony I wouldn't hesitate to return.
訪訪客The beach is Beautiful and clean. Good service and The Food is very delicious . The room is clean and airy. A place worth relaxing anh Great party I really like this resort ❤️ And I will come back next month.
訪訪客We booked a deluxe suite with sea view room and when we arrived we were shoved into a side sea-view family room. After reaching out to staff about their mistake, we were told there were no rooms available for what we paid for and as we had already paid we could not get a refund. the staff were extremely unhelpful. it took over 3hrs to try and sort this issue and we were unhappy with the result (only £3 refunded to us and no room change until the next day). This room was infested with bugs, including cockroaches. it was FILTHY. The next day when we were able to move rooms, i messaged the whatsapp number saying we were out and would return within 15 minutes. when we returned back to our room the door was wide open with 2 cleaners in there changing the beds and someone else’s suitcase!!!! they had moved all of our belongings into a corner, and we even lost paperwork that we needed due to this. we were then rushed out of this room and given another key card, we weren’t even shown to the room or told what floor it was on. no one helped us move even though they said they would. after finding our new room, we were very disappointed again. it was the room next door to our old one but on a different floor which meant we still did not have the full sea view we paid for. this time, this room did not even have any furniture on the balcony, it was extremely narrow with no seats able to fit on. This room was also filthy, with used tissues and hair on the floor. We asked for a safety deposit box as there was not one in the room. we had to ask 3 times before we got one, and even then we were not shown how to use it. it was only a box, not attached to anything, so it didn’t feel safe at all. We reached out to *********** customer service as we were not happy with the property and their communication. *********** informed us that they reached out to the property themselves and never got a reply from Panorama - if this does not show the lack of care, what does. all the above ruined our stay in Nha Trang, do not bother staying here unless you want rude staff and filthy rooms.