So, we booked a room at Appleby Castle Hotel, only to arrive and all the gates, doors, and reception locked. Abandoned. We arrived 1 and a half hours before check in, as everybody does, expecting to be greeted with a warm welcome, and possibly waiting in the bar area with a coffee or beverage. Instead we had to ring a telephone number which was on a gate, to be told by the "manager" Peter was in Penrith and "maybe back around 3pm" and told us to come back then. The place was abandoned. We decided to go home as there was absolutely nobody there. We rang the "manager" again and he laughed. Passed the phone to the "lady owner" who was ranting in the background to tell us there is no refund and if we want, we can come back to the hotel to spend the night as it is non refundable. How she knew we had booked a non refundable room without our name or any information about our booking leads us to believe we were the only people to be booked in to this absolutely disgrace of a "hotel" This is how they make money, by coning people with non refundable rooms. Disgusting way to treat customers that paid hundreds of pounds to stay the night. AVOID AT ALL COST. No refund. Absolutely disgusting. Do not believe the description on their website. Manager and owner both laughed at us. They do have some good reviews on their website which we were fooled by. PLEASE take our advice, and listen to the poor reviews as these are the truth, as we found out today at our expense. If we could score a minus, we would. Avoid at all cost.
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