亞喀巴附近酒店

豪華的酒店!新裝修和環境!酒店的氣味令人興奮!牀上用品質量驚人,還有頭選擇。海灘上有白沙,但水清新。餐廳的早餐和晚餐都很棒。提拉米蘇比甜點家鄉好:)有個情況需要一個學位,酒店的醫生來幫忙,做了簡短的檢查。謝謝你照顧!

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

這是一家全新的酒店,位於亞喀巴中心區,周圍有很多商店。那裏的工作人員在提供旅遊和交通信息方面非常有幫助,並在收到客人的各種反饋時表現出尊重。

Great hotel , good check in also thanks Mr hamza from reception desk for cooperation There are good beach and swimming pool Good for kids Delicious breakfast

Nice hotel to stay for a short period of time Recommended

一切都很好,但沒有提供要求的問題面臨着,比如早上我和接待員聯繫,要求房間清理和換鞋子(已經打掃了,但鞋子卻沒有提供 ) 。 晚上,我要求提供鞋子和員工的答覆,我沒有提供

我們在亞喀巴的Alena酒店度過了美好的時光。從我們到達的那一刻起,工作人員就非常友善和樂於助人。他們允許我們提前入住,甚至把我們升級爲更寬敞的房間,這是一個可愛的驚喜! 酒店的位置非常完美 - 一切都在步行距離之內,包括餐館,商店和城市的主要景點。清潔,舒適和卓越的服務使我們的住宿真正愉快。我們強烈推薦這家酒店,下次來亞喀巴一定會再次入住這裏!

酒店很漂亮,很大,但是游泳池很小,不愉快,海邊沙灘很小。工作人員很棒,樂於助人

酒店位置很好，在市中心商圈，但是有些客房緊靠馬路，隔音效果不太好。晚上睡覺質量比較差，酒店熱水不太熱，而且。早餐太簡單，基本上沒什麼好吃的東西。

位置不錯,需要管理層對客房保持全套清潔服務稍微注意一下,轉達通知給管理層以備將來注意。 總的來說,不錯的酒店。