亞喀巴薩拉雅埃瑪娜拉豪華精選酒店

My stay at this hotel was truly exceptional from start to finish. I genuinely felt like royalty throughout my entire visit. Every single staff member — from housekeeping to the restaurant team and the pool attendants — went above and beyond to ensure my comfort. I have never experienced such outstanding hospitality before. The hotel manager, Mr. Eyad, deserves special recognition for his professionalism and kindness. He personally assisted me with a late checkout, as my flight was scheduled later in the day, which made a huge difference. I would also like to commend Ken and Duncan from the restaurant staff, who were remarkably attentive, courteous, and warm. Each morning, they anticipated my preferences, bringing my latte and omelet without me even having to ask. The hotel’s location is superb, offering breathtaking views of both the sea and the pool. The cleanliness was impeccable, with housekeeping service provided twice a day, and the quality of the food was excellent. Every detail exceeded my expectations. This was, without doubt, one of the best experiences I have ever had. Jordanians are among the kindest people I have met, and I am already looking forward to returning in the near future.

Amazing stay at Al Manara! Great staff, super clean. Beautiful pool area

我們在辦理入住時經歷了非常糟糕的體驗。儘管我們解釋說我們非常疲憊和飢餓（因為已經快晚上8點了），我們只需要立即入住並享用晚餐，但前台工作人員拒絕了我們在trip.com上已確認併付款的預訂。工作人員知道我們非常疲憊，我們甚至提出用信用卡擔保預訂（這樣我們就可以預訂房間並享用晚餐）；但他堅持要讓我們等到trip.com的回复。 等了這麼久，他卻說trip.com仍然沒有回复，並要求我們永遠等下去。我和他爭論了很久，非常生氣；我不得不與他激烈爭論，才讓他給我們房間，我們用信用卡支付了新的預訂費用。我們需要一個房間！我給他看了我所支付的海景房美元金額。 （第二天我才意識到他收錯了金額，而不是按照正確的匯率換算成美元）。所以我被錯誤地收了錢，因為我太累了，沒來得及查看他收了多少錢。 經過長時間的爭吵和等待，他終於把房間鑰匙給了我，並表示很抱歉耽擱了這麼久。他們說會升級房間以示歉意。我們剛進房間，就發現他們並沒有升級房間。那正是我在攜程預訂的房間；只是我不得不用信用卡重新支付，而且價格要高得多！我太累了，沒辦法和工作人員爭論，所以打電話告訴他們沒有給我們升級房間後，我就不再在乎了！在我們說這不是升級之後，這工作人員甚至沒有嘗試換房間。我們是在攜程上支付了這個房型的。 員工和管理階層竟然犯了這麼多錯誤，卻沒有人道歉。我們退房的時候，經理問我住宿體驗如何？他甚至不知道我們遇到了問題，所以拒絕了我們已付款並確認的預訂！ 攜程最終與飯店解決了這個問題，飯店退還了我們多付的信用卡款項。 Trip.com 多次道歉，也多次嘗試打電話給我們。但飯店和管理階層卻像什麼事都沒發生過一樣！五星級飯店的服務真是這樣嗎？奢華什麼？他們把我們當成乞討房間的流浪漢！簡直無法接受！ 我從來沒有住過服務如此糟糕的五星級飯店！這是我們旅行史上最糟糕的一次！這家飯店必須改進！好好學習待客之道！總而言之，我們非常失望，這家飯店根本不算豪華精選，簡直就是廉價精選！

Perfect hotel in Aqaba

乾淨整潔，非常適合家庭出遊。服務還行，但有點延誤。

Nice facility, very welcoming reception, decent food and restaurants options. I like the design of the resort..