五角酒店(Hotel Pentagon)

床很乾淨，食物也很好。 前台旁邊還有免費的咖啡機，很方便。

This property was absolutely NOTHING like the photos on the cheaptickets website. We immediately switched rooms due to the bathroom door not even being able to close. The second room was so noisy every time anyone in close rooms turned on any water. Then we found a roach in the bathroom. Then we immediately checked out and had to find another hotel elsewhere.

Old “motel” features and amenities masquerading as a “hotel”. I was asked to pay an additional $100 fee for incidentals (that I haven’t received back yet…I’ve messaged the property through this app and awaiting a response). I ABSOLUTELY will not stay there again! There are a plethora of properties in the area that are better. I’ll pay extra next time for quality and NO additional $100 fee.

This is a motel, not a hotel. The property is misrepresented online. Perhaps they renovated one room and took all their photos of that but my room was completely different. Peeling wallpaper, grimy old tub, TV extremely pixelated, very outdated. I will say my room was very clean though and breakfast was okay. The location allowed for easy access to the freeways and it's near Ronald Reagan airport. My biggest complaint would have to be the front desk manager. Every other employee I dealt with was extremely helpful & lovely. The final day of my stay I met the manager when I asked them to hold my luggage during the day before my flight that evening (I had previously been told this was totally fine). The manager gave me a lot of attitude about it and a difficult time about when I needed to pick it up by. I also witnessed her being extremely rude to another guest during breakfast because he went looking for sugar for his coffee. The hotel had not properly set up the coffee station yet they were making this man feel terrible. She eventually stormed away. I have worked in hospitality for many years and would be appalled at that front desk managers service. Overall, would not recommend this stay.

My stay at Hotel Pentagon was a nightmarish experience that deviated significantly from the enticing images portrayed online. The establishment, despite its misleading label as a hotel, is, in reality, a motel. The beds offered no comfort, resembling a collection of rocks with discernible springs that made sleeping an arduous task. Adding to the list of grievances, the refrigerator in my room harbored extensive mold, posing a potential health risk. Basic conveniences were shockingly absent, such as the lack of accessible plugs near the beds for charging devices. Attempting to assess the room beforehand was met with resistance from the front desk, denying guests the opportunity to make an informed decision. This refusal, coupled with a strict no-refund policy, left us stranded in an unsatisfactory accommodation against our will. The outdoor lighting, or lack thereof, around the motel-like rooms added to the discomfort, creating a dimly lit environment that felt more like a confusing maze than a welcoming stay. Hotel Pentagon's blatant misrepresentation and failure to provide essential amenities make it an establishment I cannot, in good conscience, recommend to anyone. It's a disservice to guests, and the overall experience leaves much to be desired.

The staff members were very unhelpful. I was advised I’d have to pay a fee that would then be refunded after my stay. I told them I paid when I booked online and they assured me the fee would be refunded, but then charged me for my entire stay. When I asked for a receipt before I checked out, I was told I couldn’t get one and would have to call the next day and request one emailed. I had to call THREE times before I finally got a receipt. I stayed there in October and it is now almost December and I’m STILL dealing with trying to get my money refunded because ******* paid them and they also made me pay them. The property itself was ok, but not the greatest. Had a leak in my sink that dripped all night long and tub was stained/cracked giving it a dirty look. Breakfast was decent, but most of the “hot” food was lukewarm at best. Would not recommend hotel to others and will never stay there again when I am back in the area.