阿林頓萬楓酒店

我在阿靈頓萬豪庭院預訂了一間房間,並在起飛的航班前接到了電話,說酒店預訂超額,當我預計晚上9點入住時,他們無法在下午7點帶我入住。我讓他們打電話來,萬豪費爾菲爾德的助理經理安德魯·詹姆斯(Andrew James)竭盡全力爲我安排5天的商務旅行。在旅行時,真正找到個人會竭盡全力幫助你,這是罕見的,但安德魯只是爲我做了這樣的事。他給了我他的私人手機,確保工作人員知道我會進來,併爲我安排了一個房間,儘管他們因爲那天晚上的牛仔遊戲而完全賣光了。他創造了這樣的家庭文化,酒店裏的所有人們都非常友好和樂於助人。他們讓我的住宿如此棒,所以我可以專注於業務,只是想說,每當我在阿靈頓時,他們都贏得了我的生意。順便說一句,設施非常棒,有很棒的鍛鍊設備,靠近購物中心購物/娛樂,只是在鎮上四處走動的絕佳位置。希望大家有機會擁有我從安德魯和萬豪團隊那裏得到的同樣的經驗。很棒的工作,再次感謝您的親切熱情好客!

The front desk staff at this hotel needs training. We arrived on a Sat evening. The exterior phone didn't work so they could let us in and the woman working was very put out that she had to get up to open the door (they lock it past a certain time). She seemed to change her tune when she saw the Silver Elite status my husband has. But every person we talked to at the desk seemed bothered by having to answer questions. They were more interested in reading their books. One of pet peeves with hotels is if sheets don't fit. Our second night none of the bedding stayed in place, making for a long night. We asked for replacements but they weren't any better. The hotel is LOUD. It's right next to Six Flags so there I ride noise as well as bad highway noise. The decaf coffee was cold every morning, as were the egg breakfasts were pretty boring and repetitive. They had the TV blaring at breakfast, no one was watching. I asked to have it turned off but was ignored. And there was no ice machine on the second floor.