I was not able to make the trip due to a major family emergency. Due to all the chaos I totally forgot to call and cancel, so they charged my card anyways. I understand this is a policy, however with it being an emergency I hoped that they would at least give me a partial refund. I called and talked to them and explained everything but they were basically just like nope sorry. So there goes $90 that I desperately needed. Terrible customer service. I will never reserve here again.
翻譯