您好，
我想投訴貴飯店前台高田先生（12月31日值班）。
（12月30日）下午5點到6點左右，我在新千歲機場到達大廳遺失了我的360相機。
我請高田先生幫忙撥打到機場失物招領中心電話0123-46-2611，看看能否找回相機或登記遺失資訊。我們一直透過google translate 去溝通，但是高田先生一直拒絕我的請求，並沒有給我任何原因及解釋，即使我不會說日語，他也不願意幫忙撥打電話。到最後我向他查問名稱，佢直接遮蓋名牌，飯店前台這樣的服務令我非常失望。我入住過幾間Route inn的酒店，第一次受到這樣的服務。最後，我要透過Trip.com 的顧客服務的員工去幫忙打去。
Hello,
I would like to file a complaint against Mr. Takada at your hotel's front desk (who was on duty on December 31st).
Around 5 PM to 6 PM on December 30th, I lost my 360 camera in the arrival hall of New Chitose Airport.
I asked Mr. Takada to call the airport lost and found center at 0123-46-2611 to see if they could recover the camera or register the loss. We have been using Google translate trying to communicate, but Mr. Takada has consistently refused my request without giving me any reason or explanation. Even though I don't speak Japanese, he refused to help me make the call. Finally, when I asked him for the name, he simply covered up the name tag. I am extremely disappointed with the hotel's front desk service. I have stayed at several Route Inn hotels, and this is the first time I have received such service. In the end, I will have to ask Trip.com's customer service staff to help me make the call.
😡😡
