麥克唐納德伯利茲特德水療酒店(Macdonald Berystede Hotel and Spa)

ABC Hotel maintained cleanliness standards, but the room size was smaller than expected. The beautiful décor compensated for the limitations. While the location was a little far from major attractions, it was not difficult to find. Suitable for those valuing cleanliness and aesthetics, but consider alternatives for more spacious accommodations and a central location.

Awful place. Rude staff and no Wifi. I booked for an 18th birthday celebration for my son. He has health issues and suffers at night so needs Wifi through the night. I booked it for the room Wifi but it was not available. Reception said Wifi often stops working. It didn't work at all. The barman told me I could only pay for drinks by setting up my credit card at reception. No one was at reception while I waited. I went back to the bar to tell the barman this to find another way to pay and he just shrugged, not caring. I couldn't get a drink. Whilst I was at reception the barman saw the specialist drink my son had brought in with him while I had a bar drink, but rudely told my son to leave the bar and drink in the windy cold lobby, despite him being with me, a paying customer. Not able to stand staying there any more and with no Wifi still, we checked out before even spending the night there as they had breached the contract. They refused any refund or compensation.

Really lovely hotel in a nice location. Was only there for one night, but room was clean and bar food was nice.

We were moved here as the hotel we booked in Ascot was full. This hotel was also full but it felt like we were given what would be an adjoining room that sadly joined to a room that had a hen party having a great time until 2am Sandwich ordered to room at 9.35pm as no other food available. Only option ham which arrived on floppy white bread with spam/ham and a few scattered crisps. We paid £21 for 2 sandwiches. Toiletries Elemis was just a hand/body soap and a shampoo Receptiin staff were lovely and breafast good. Although if you want a cappacino its another £4

At check-in, I asked for a late extension past their posted 11 a.m. The receptionist said they had many check-ins the next day and could not accommodate me. I checked out just before 11 and the lobby was deserted of the promised check-ins. There was no WIFI in my room...only in the lobby and conference areas. A nice gentleman tried to fix the problem but was baffled. The soap in my shower container was empty resulting in my bouncing in and out of the tub to get gel from the sink. The hotel is worse than Fawlty Towers. At Basil tried to accommodate guests. This place wants knocking down and fresh staff appointed. My stay was a nightmare from start to finish.

Nice looking hotel , terrible room was some one before smoking asked to move nothing possible , would not recommend this hotel rooms are like 1970

The hotel reception is a restaurant cashier counter !!!!! Shocking check-in experience!!!! Room was nice and warm so was the bath room ,but the shower box floor was brown from dirt and shaved hair. The interior furniture of the restaurant is nice, but always full and loud which means the service quality decreases!!

I previously stayed at this place several months ago and had a terrible time principally because there was poor internet. This time not only did I get great internet but I had a wonderful room. I recommend the top floor. I was in 365. Comfy bed, huge bathtub, space heater on demand although once I got it functioning the room heating was excellent. I stayed there this time because everything as booked up. A side note: the previous night I had stayed at the Royal Forester in Ascot. The rooms are nothing special but if you get a breakfast package, you get a feast of unbelievable choices included.

Nice hotel, full breakfast choice and bar meal was good. nice to see elemis products in the room, I would of expected body moisturiser to be included as well as cotton wool/buds/shower cap.