Homewood Suites by Hilton District of Columbia - Dulles-North/Loudoun

Nice location, easy to go Airport, shopping centre.

The hotel decor was very outdated, there were no trash bags in our trashcans in the room. The hotel did not have any vending machines; the restaurant closed early, and we had a room that slept eight people and did not have any pillows for 2 people; we didn't realize it until it was time for bed. When I went to the front desk to ask for pillows, the woman working stated she had no more and they did not have housekeeping on duty to get us any, I asked what we should do, and she produced one pillow from the back (which I was leery of taking), she didn't seem very sympathetic to the fact that we paid 270.00 for a room that would sleep ourselves and our children, but didn't have enough pillows to do so. The manager on shift the next day was so sweet and apologetic and even comped parking, but other than her, our experience was not a good one, especially for the price we paid.

All of the staff were very friendly and professional. Since 2019, (Covid protocols) we are used to making our bed and using the same towels each day. There was a sign over the sink that states that if you want changed linens, to please contact Housekeeping. We did not request that the towels be changed every day, but they were. In fact, the day before our check out, the bed linens were also changed.

Everything was as expected. I love Homewood and this property did not disappoint!

Muy bonito. Gracias

Fitted sheets came off at night. Pockets were not deep enough. Wallpaper was peeling off in our room. Minor issues overall in the big scheme of things.

You have to pay for parking in their adjacent lot. The restaurant was closed. What looked like free snacks at the bar were charged at checkout. The nightly rate was not the same—it was more than ******* quoted. The pool was for the attached hotel evidently, since our side’s keys didn’t work to open it. Overall disappointed.

The hotel canceled my reservation because I was not there before midnight even though i called to inform them i would not be there before midnight and my brother who had already checked in told the desk clerk my arrival would be after midnight. We were both told it was not a problem. My confirmation noted a last check in was 5:00am. The hotel gave me a room at a higher rate that had stained carpeting and couch and the bathtub was filthy. The front desk manager and a colleague were extremely rude to me when i questioned the double charge on my account. I was frustrated, but i was not abusive nor did i use foul language, however the female colleague was extremely nasty and neither would listen to what i had to say. They spoke over me supposedly citing corporate policy stating guests who are not there by midnight are considered no shows regardless of whether the hotel was notified ahead of time that there would be a late arrival. I was extremely unhappy with the hotel and its employees. I AM HAPPY, HOWEVER with *******'s handling of the situation when i called. Lin from ******* acted immediately, made calls to the hotel and issued me a refund.

Property and room was adequate for what we were in town for. Amenities could use an upgrade. When we checked in we were a bit confused as we had to go to the embassy suites front desk to get help. The two properties were connected which was a surprise and they only had 1 desk rep taking care of both hotels’ check in desks and it was only 8pm. Fortunately we did not need any additional assistance during our stay. My only real complaint would be charging for parking. It didn’t make sense to me for a property so out of the way from things (in my opinion) to charge guests to park their car in their lot—plain old uncovered parking lot. I could see if it was someplace that was close to a sought after attraction, park or museum or something of that nature, but it was Sterling/Ashburn area. Other than that, everything else was fine.