Hotel service was extremely bad, i initially booked a room for two adults and was told I nedd to pay the hotel direct for a third adult who was joining us, I was told at reception to book a deluxe room which I did bit upon arriving in the so called deluxe room there were 2 x beds and and 20 minites later, someone came into the room to pull out the sofa bed for the third adult - we ended up paying approx 300gbp for three adualts but only ended up getting 2 beds and a sofa couch - even the woman who came in mentioned we were given the wrong room.
The hot water kept going cold during showers and when the fire alarm went off with ALL electricity going off in thw roo. for approx 40 minutes the staff said this was normal and nothing was able to be done.
It was more the attitude at reception that made things even worse.
This all falls far below of what is expected from the Leonardo group.
Needless to say, we wont be staying there again.
翻譯
Ortal Shushan
豪華房
入住日期 2024年8月
家庭旅遊
4則評價
10/10
傑出
發佈於 2024年9月6日
The team was nice and friendly
The location is great! Really loved the see view from the room.
The room was clean and well organized.
We really enjoyed staying there.
翻譯
Pavel
豪華房
入住日期 2025年2月
情侶
1則評價
9.5/10
優秀
發佈於 2025年3月16日
Чисто удобно вкусно
翻譯
Compass28509398430
入住日期 2025年4月
情侶
2.0/10
發佈於 2025年5月5日
Sehr schlechte Erfahrung. Das Zimmer war extrem schmutzig: Schimmel im Bad, die Toilette nicht gereinigt (noch Urin vom vorherigen Gast), das Bett war beschädigt, das Sofa ebenfalls kaputt. Unter dem Bett lag dicker Staub und Dreck. Absolut nicht empfehlenswert.
翻譯
來自住宿之回應: Lieber Gast Vielen Dank für das Teilen. Wir werden Ihren Text prüfen und entsprechend darauf eingehen. Unser Reinigungs- und Wartungsservice gehört zu den höchsten im Land. Wir würden uns freuen, Sie in Ihrem nächsten Urlaub bei uns begrüßen zu dürfen.
Flyer28224628227
入住日期 2025年4月
情侶
10/10
傑出
發佈於 2025年5月10日
Un lugar para vacaciones muy rico y lujosos el equipo de el hotel te da la sensación de volver a venir muchas sorpresas servicio de comida y de habitación increíble voy a volver a venir aqui el spa estuvo muy rico masajes deliciosos y comida rica y dorin nos atendió muy bien
翻譯
來自住宿之回應: Querido invitado! Me alegro que lo hayas disfrutado. Gracias por elegir hospedarse en nuestro hotel. Estaremos encantados de recibirle nuevamente con cariño.
Michèle S
入住日期 2025年1月
情侶
10/10
傑出
發佈於 2025年2月9日
Sur la place où trône la sculpture de l’œil à Ashdod , une chambre Exécutive au 11e étage face a la mer. Belle vue, chambre propre et refaite tous les matins. Même si l’hôtel n’est pas neuf , les petits déjeuners sont très copieux , très bons et très variés. Une grande amabilité du personnel à TOUS LES NIVEAUX. Merci à Ishai pour son accueil chaque matin , le personnel de réception est très à l’écoute de nos demandes. Souvent des fêtes familiales en ce mois de février 2025. Synagogue sur place et respect du Shabbat. Nous reviendrons avec plaisir.
翻譯
來自住宿之回應: Dear Guest, Thank you very much for choosing to stay at the Leonardo Plaza Ashdod Hotel. We would be happy to host you again. Best regards, Leonardo Plaza Ashdod Hotel
Terence D
入住日期 2024年9月
情侶
2.0/10
發佈於 2024年10月4日
Une horreur d'hôtel... Sale et détérioré à l'abandon. Beaucoup trop cher pour la prestation reçu. Restaurant sans intérêt Service de l'hôtel nul... A la reception on a l'impression de les déranger quand ils sont occupés sur le smartphone... Pas de room service... Franchement a éviter autant aller a l'hôtel West dans la même ville pas le top non plus mais déjà mieux que le Leonardo. Bref...A bon entendeur salut!
翻譯
來自住宿之回應: Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management
訪客
入住日期 2025年4月
其他
10/10
傑出
發佈於 2025年5月11日
The hotel is in a gorgeous place Stunning in every way Festive reception Rooms, relatively fast reception Clean, pleasant smell A very good view From all the rooms we saw the sea And in fact, you leave the hotel in a minute's walk and you are in the sea !!!!! It was also quiet and calm in the pool, not crowded The food at the snack bar was also good for us We received everything we ordered quickly A good vacation We will be back soon
翻譯
訪客
入住日期 2025年2月
其他
10/10
傑出
發佈於 2025年3月21日
I spent two months at the Leonardo hotel. The rooms were great and comfortable, the amenities were perfect and made me feel like I was home, and the staff was phenomenal, especially the assistant manager, Pazit. And it didn’t hurt that the hotel was right across the street from the beach. I highly recommend staying at Leonardo, especially if you have a long trip.
翻譯
來自住宿之回應: Dear Guest Thank you for your feedback. We enjoyed every moment of your stay at our hotel We look forward to welcoming you back.
訪客
入住日期 2025年2月
商務旅客
10/10
傑出
發佈於 2025年3月14日
The hotel staff is very friendly here, especially the front desk receptionist Liza! She is very friendly and very beautiful. I stayed here between January 24 and March 8, 2025, and every day I stayed there she smiled also, the manager is very helpful. Her name is Pazit she is also very lovely, friendly and kind from the first day we arrived. I remember her smiling and friendly. Also, the maid Daisy, best a good job cleaning the rooms she was always friendly and upbeat
翻譯
訪客
入住日期 2025年2月
商務旅客
10/10
傑出
發佈於 2025年3月9日
The hotel staff is very friendly here, especially the front desk receptionist Liza! She is very friendly and very beautiful. I stayed here between January 24 and March 8, 2025, and every day I stayed there she smiled also, the manager is very helpful. Her name is Pazit she is also very lovely, friendly and kind from the first day we arrived. I remember her smiling and friendly. Also, the maid Daisy, best a good job cleaning the rooms she was always friendly and upbeat It’s a beachfront hotel and has a wonderful view. I ran on the beach every day I was here. Breakfast is good and it’s about US$30 to make a good omelet and lots of variety My only complaint is the air conditioning. It’s not individually controlled in the rooms and the rooms are far too hot for me. It’s very standard in America for every room to have individual air-conditioning units that may be considered in the future. Also, the location of this hotel is very good and there are grocery stores and haircutting all within walking distance
翻譯
Seaside587569
入住日期 2025年2月
商務旅客
10/10
傑出
發佈於 2025年3月8日
Best Hotel. Best service: Pazit is Best at Guest and Public relations. Samson is my Favorite part : Restaurant & /Food & Beverage Services. Front Desk. Liza is ,,best,Valerie, also ............You can't beat it ... .I love it very much!!!!
翻譯
來自住宿之回應: Dear guests! Thank you for choosing to stay at Leonardo Plaza Ashdod. :)
Ezra F
入住日期 2025年2月
商務旅客
10/10
傑出
發佈於 2025年3月6日
A wonderful place near the beach excellent service. The room clean and balcony with a great view fun places to visit near by. Surfing in the area. Big hall for events Small gym not great if your a big body builder or into working out nice spa and jacuzzi for extra cost.
翻譯
來自住宿之回應: Dear guests Thank you for choosing to stay at Leonardo Plaza Ashdod!
Saho45
入住日期 2025年1月
商務旅客
10/10
傑出
發佈於 2025年2月25日
Hi, I am from India, I stayed at the Leonardo Hotel, Ashdod for two weeks. It was great experience to be there, lovely location and sea face view from room. Special thanks to Pazit for provide me good hospitality Thank you Leonardo Plaza for your service
翻譯
來自住宿之回應: dear guest Thank you very much for choosing our hotel Leonardo Plaza Ashdod hotel team
Marlon V
入住日期 2025年1月
情侶
10/10
傑出
發佈於 2025年2月18日
Verry good in the hotel verry good in cleaning verry good the food verry good the stop verry good the rooms verry good in the servers verry good place in ashdod and verry good the manager verry good the view in the hotel and verry good in the place in the hotel ❤️❤️❤️
翻譯
來自住宿之回應: Dear guests, We were happy to host you at the hotel :) Thank you very much Leonardo Plaza Ashdod hotel management