伊斯特維爾曼諾爾Spa酒店

AVOID- caused bad foot poisoning My stay at this hotel back in March 2025 was very disappointing, followed a series of issues that ruined the overall experience. The spa facilities were notably dirty, with unsanitary conditions and several key amenities, such as the sauna and jets, being non-operational. The dining experience was equally disheartening. The restaurant's food quality was shockingly poor, failing to justify its expensive prices. Wl me e were initially informed by multiple staff members, including the front desk and a waitress, about a £35 dinner voucher per person. This promise influenced our menu selections, only to be rescinded upon payment, leading to considerable frustration and a breach of trust. The situation escalated further when both my partner and I suffered severe food poisoning shortly after dinner. This not only ruined our evening but also cast a pall over the entire weekend. During checkout, I overheard other guests voicing similar complaints about the misleading voucher situation, highlighting a systemic problem of unprofessionalism. The hotel staff's dismissive and rude handling of these issues. They took my contact details saying they will investigate but failed to follow up on my complaint, further compounded my dissatisfaction. I strongly advise potential guests to listen to the negative reviews and avoid this establishment unless they are prepared for disappointment and financial loss.

Night stay Lovely service and nice night away! Pool facilities just lacked a bit of TLC, shampoo fallen off of wall in showers, sauna useable, hooks and some lockers broken in changing rooms. Breakfast was lovely and warm welcome upon check in and checkout. Would return but do not believe it to be worth the money paid.

Restaurant was already fully booked even for guests staying overnight. Guest should have priority partially when the hotel is in a rural location. Generally, staff were not as attentive or polite as when I've stayed before. Took 3 days for a VAT receipt and three phone calls. Breakfast DIY tea was down market and not in teapots. Run out of bread for toast that's poor for price point paid. Plumbing extremely noisy in adjacent room with loud screeching I assume when taps turned on? Gym and spa very good. Staff there were very polite and helpful. I always stay in hotels with spa facilities when on business but will give Eastwell a miss next visit to Kent.

When arriving at check in time, we were told to wait by the fire place. After waiting 15 minutes, 3 couples had walked in and checked in. Unsure why we had to wait. When mentioned to staff member at check in. She claims she had no idea. The room placement was set next to a busy door for other hotel users. This was very loud and disturbing. Room was small and cosy but interior was fairly dated. Ceilings were peeling, wall paint peeling and dust in all corners of the room. Requested a king bed for couple and received 2 single beds butted up together. Spa facilities were good and clean.

A terrible stay. It started with being told at check in that the spa wasn’t available to us until 5pm. Once going to the spa, no beds to relax on. Pool was dirty, with missing tiles which resulted in my cutting my foot. When reporting this to reception they issued me a plaster but that’s all, no care. Room was basic, dated and dirty with spiders webs in the corners. There was a wedding on the day we stayed, noisy at night from guests. Went to relax at eastwell but was not the place to relax. Wouldn’t recommend and a disappointing birthday stay

Not great Considering the room rate this was very disappointing as the room was cold and window frames dirty and mould No plug in the bathroom sink Staff seemed confused with booking but we was a large group staying. Breakfast wasn’t great but the service was good. Don’t see us rushing Back to this hotel

Do not waste your money Service is terrible. It gets worse and worse. We used to love this hotel. Takes 1 hour to get drinks. Then on check out we are informes everything has already come off our paymebt card. Denanded to check the bill and were massivly over charged. Still waiting the reimbursement 3 months later.

I love this place - it is charming and peaceful and the staff are very helpful - in particular Rebecca who goes out of her way to help .

We loved the spa really nice. All the negative comments should be deleted as it’s not true that the spa is run down. They seem to have done a huge refurb and everything looks great. The atmosphere is very nice and relaxing