阿什蘭市中心萬豪德爾塔酒店(Delta Hotels Ashland Downtown)

I was very impressed with the cleanliness and the very comfortable setting. The beds and pillows are spot on! It was quiet - dark - and perfect. Thank you for the wonderful experience

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Ok

Fine

Excellent hotel stay, second stay there since it became the Delta by Marriott. A little congested right now due to construction on Winchester Ave, plenty of restaurants nearby with amazing food. Rooms were clean, spacious, and very comfortable. Front desk staff was exceptionally friendly.

The hotel was great, the bar was great. I can't speak for the restaurant. We walked in to eat breakfast and gave the waitress our drink order after 20 minites of waiting, we left. The waitress never returned and there was only 1 other table besides us. The menu looked good and I've heard good things about it but service wasn't up to par.

We have always supported the Winchester restaurant and delta hotel(plaza most my life) the Winchester has always provided good service, at the table the food has always been fresh and tasty, We ordered room service which our order was politely received and correctly prepared and quickly at our door, the waiter who brought it was quick,professional,polite. The wine was mid which is what we asked for, the food wasn’t good at all we only picked at our house salad and ate our late night junk food a lil early with our glasses of wine.we are hoping it was an off night, given the past it’s what we excepted to be an off night so we signed for our food and our bottle of wine, with me asking the question to everyone about charges to my card and was told nothing would be due untill check out, That’s wasn’t the case I woke up to several times my card being ran, with me telling them and asking about charges then the opposite happening is why I keep my money in my savings account and will not set it up to be an auto back up, this was at 645 am first attempt, a few others over the next hour before I realized the notification sounds from my phone for my account, We woke all the way up cleaned up like we had not been there like we always do everywhere we stay, proceeded to check out, Bad food, the floors very dirty in The room hallways and lobby,trash cans over flowing,the mattresses hard as a rock and pillows go flat, shower was awesome,Paid in full for bad food,ALL polite great employees

First room we checked into was still dirty from guest before. We checked in around 530p. Went to front desk they gave us a new room and a 10$ gift card to their market. We ended up spending 12$ at the market they just called it even so that was nice. Front desk people were friendly and pleasant

The hotel staff and guest services were fantastic. However there were things out of their control that were disappointing. There was no internet/wifi/tv access the entire 4 days. They had access in the lobby but not in guest rooms. I understand it could be difficult to get things fixed over a holiday ( but it had been down since at least the Friday before). So we couldn’t even turn on the tv for white noise to drown out the road construction noise from the street below. Overall we were just happy to be there, and the room was comfortable despite the street noise and no tv the entire stay.