小內爾酒店

I had a reservation booked for the week of September at the Little Knell and was really looking forward to visiting. I am currently about one month and two weeks into recovery from a heart ablation procedure. During a recent follow-up exam, my cardiologist discovered another related issue that requires immediate surgical intervention. As a result, I will not be able to travel to Colorado or stay at the Little Knell as planned. I called the hotel and spoke with a customer service representative, who informed me that I would not be eligible for a refund for my cancellation request, as there is no fixed cancellation policy. According to the representative, cancellations are only possible if requested 30 to 90 days prior to the reservation date. It was certainly not my intention to require another heart procedure—much less for it to be scheduled during the exact week I was meant to enjoy Aspen and my stay at the Little Knell. However, given the circumstances, I would prefer to prioritize my health. You only get one heart—best to keep it functioning as well as possible. I provided medical documentation to the hotel to verify that my cancellation request was due to a legitimate medical emergency—something entirely out of my control. Despite this, the hotel representative informed me that I had passed the cancellation window and therefore would not receive any refund. The total cost of my reservation was $3,700. I am incredibly disappointed that hotel management refuses to recognize a verified medical emergency (supported by documentation) as valid grounds for cancellation and refund. If you’re planning to book a stay at the Little Knell, please be aware that any unexpected emergencies or life events—no matter how serious—may not be considered acceptable reasons for cancellation unless they occur at least 30 to 90 days in advance. Additionally, if you search for the hotel’s policies, there is no clear cancellation policy listed. As of September 10, 2025, I am providing a screenshot of their “Policies” page, which still does not show any cancellation policy.

I visited last December with my dad for an early season ski trip. We heard AMAZING things about the Little Nell from friends, so we were excited to book our stay here. It was our first time skiing Aspen (we usually ski in Deer Valley or Europe) so we wanted to try out both the Little Nell and Hotel Jerome as we heard those were the two best. We found it a bit underwhelming and disappointing, especially relative to our stay at Hotel Jerome. Service We heard that the service here was outstanding, we found it very cold and at times unprofessional. Our breakfast server was quite rude. The concierge was not the most helpful with making dinner reservations. Overall it was fine, but certainly no standout service except at the ski room! The ski room had excellent service and were very friendly. Room It felt very outdated and not cohesive. The barn sliding doors are quite bizarre. The balcony was small. The bed was very comfortable though which is critical after a day of skiing. Food Nothing memorable, but the food was fine. Breakfast was good each morning - there could be a few more options. Overall, by no means is the Little Nell a bad hotel. In our experience, it was not as special as we had heard, so we were quite disappointed with our stay and wouldn’t be our first choice to book again in Aspen. By contrast, we really loved Hotel Jerome and found the service to be much superior.

My kid and I stayed at the Little Nell in April and had a fabulous time. The location is unbeatable, with a short walk to almost everywhere in town and at the base of the mountain. I did not get to ski as I’m a terrible skier and can only do greens, but anyone who can do blues and above will find it super convenient. The rooms are super spacious and ridiculously plush. I’ve never had such thick and soft carpet in any other hotel. All the linens were top grade, and loved that everything in the mini bar was complimentary (my son loved that part). Service was excellent without being overbearing. My son is already asking when we can come back.

You will never find more accommodating personal attention than you get at the little Nell. From being greeted by the charming bellmen who wish your belongings to your suite when you arrive to being handed a glass of fine champagne by Rob the front desk manager, you will feel like royalty. From the moment you arrive, they remember your name as well as your dog's! Their concierges are all excellent. Carol was one of my favorites. Their complimentary transportation was exceptional. Heidi was our favorite housekeeper as she delivered all of our special requests. Marlene and Ana were also great. Unfortunately the exceptional restaurant Element 47 wasn't open for dinner on Monday or Tuesday during our stay, but their breakfasts sure made up for that. Louis from Mexico City was beyond welcoming as well as accommodating with the great service by Sheila. Their coffee service was over the top with warmed creamers and robust coffee. The complimentary pistachio muffins were an unexpected treat from their phenomenal pastry chef. I asked for her original recipe for the outrageous home made dog bone treats only to find out it was a secret! No problem as we will be back soon. You must try the lemon soufflé pancakes as well as all of the fresh ingredients in the made to order omelet surrounded by delicious sausage and perfect potatoes. Their flowers and amenities around the pool were top notch. The complementary treats and beverages in our suite made us feel like we were on a luxury cruise! We couldn't have had a lovelier vacation!

This place is truly exceptional. Not so much because of the building per se (although everything is very nice). But the people make the difference. This staff - with any exception - are very skilled, super well trained and extremely professional while being also just humanly nice and caring. Best place in A.