小內爾酒店的評價

服務設施有些舊

We just wrapped up a long weekend here during mud season. We had issue with the heat in our room which the staff quickly tried address and ended up moving up to the Roch suite. It was very generous and unexpected. From the time we arrived until we left the hospitality was top notch. The suite was fanastic and loved the fireplaces and balcony. The bed was a Bryte ‘smart’ which had variable firmess and interesting, soft rolling motion feature. Very comfortable ! Mini bar was stocked and all non- alcoholic beverages were complimentary. You can arrange for free airport transport. We ate Element 47 for breakfast (vegetable scramble was soooo good) and Ajax Tavern. Both were good. There is 24 room service, but the late night menu is light but nice to have the option. The hotel is within walking distance of everything, including the Rubey Transit location where you can catch a clean and free bus to Aspen Highlands Plaza to get the Maroon Bells shuttle. This hotel may not have the unique, location specific vibe of the Hotel Jerome ( our second choice and I recommend the J -Bar there), but we really wanted a fireplace and balcony and we loved our stay at the Little Nell. Thank you !

I visited last December with my dad for an early season ski trip. We heard AMAZING things about the Little Nell from friends, so we were excited to book our stay here. It was our first time skiing Aspen (we usually ski in Deer Valley or Europe) so we wanted to try out both the Little Nell and Hotel Jerome as we heard those were the two best. We found it a bit underwhelming and disappointing, especially relative to our stay at Hotel Jerome. Service We heard that the service here was outstanding, we found it very cold and at times unprofessional. Our breakfast server was quite rude. The concierge was not the most helpful with making dinner reservations. Overall it was fine, but certainly no standout service except at the ski room! The ski room had excellent service and were very friendly. Room It felt very outdated and not cohesive. The barn sliding doors are quite bizarre. The balcony was small. The bed was very comfortable though which is critical after a day of skiing. Food Nothing memorable, but the food was fine. Breakfast was good each morning - there could be a few more options. Overall, by no means is the Little Nell a bad hotel. In our experience, it was not as special as we had heard, so we were quite disappointed with our stay and wouldn’t be our first choice to book again in Aspen. By contrast, we really loved Hotel Jerome and found the service to be much superior.

My kid and I stayed at the Little Nell in April and had a fabulous time. The location is unbeatable, with a short walk to almost everywhere in town and at the base of the mountain. I did not get to ski as I’m a terrible skier and can only do greens, but anyone who can do blues and above will find it super convenient. The rooms are super spacious and ridiculously plush. I’ve never had such thick and soft carpet in any other hotel. All the linens were top grade, and loved that everything in the mini bar was complimentary (my son loved that part). Service was excellent without being overbearing. My son is already asking when we can come back.

The Little Nell was the perfect choice for a girls’ trip for Christmas shopping. We loved being able to walk anywhere we needed to go, or be driven in one of their SUVs to dinner. The staff was incredibly nice and friendly, and the rooms beautiful. We loved sitting by the fire at night and turning on a Christmas movie for a cozy experience. We plan to bring our families back with us to visit this December!

You will never find more accommodating personal attention than you get at the little Nell. From being greeted by the charming bellmen who wish your belongings to your suite when you arrive to being handed a glass of fine champagne by Rob the front desk manager, you will feel like royalty. From the moment you arrive, they remember your name as well as your dog's! Their concierges are all excellent. Carol was one of my favorites. Their complimentary transportation was exceptional. Heidi was our favorite housekeeper as she delivered all of our special requests. Marlene and Ana were also great. Unfortunately the exceptional restaurant Element 47 wasn't open for dinner on Monday or Tuesday during our stay, but their breakfasts sure made up for that. Louis from Mexico City was beyond welcoming as well as accommodating with the great service by Sheila. Their coffee service was over the top with warmed creamers and robust coffee. The complimentary pistachio muffins were an unexpected treat from their phenomenal pastry chef. I asked for her original recipe for the outrageous home made dog bone treats only to find out it was a secret! No problem as we will be back soon. You must try the lemon soufflé pancakes as well as all of the fresh ingredients in the made to order omelet surrounded by delicious sausage and perfect potatoes. Their flowers and amenities around the pool were top notch. The complementary treats and beverages in our suite made us feel like we were on a luxury cruise! We couldn't have had a lovelier vacation!

This place is truly exceptional. Not so much because of the building per se (although everything is very nice). But the people make the difference. This staff - with any exception - are very skilled, super well trained and extremely professional while being also just humanly nice and caring. Best place in A.

The worst! It's at the base of the mountain and the loud music from outside never stops! Loud music from the DJ at Ajax the in-house restaurant from 12 noon until 5:00pm, only to be picked up at 5:00 pm by a restaurant across from the gondola, all of which can be heard in our room until 10:30 at night. That's more than 10 hours with ZERO peace. The staff has no sympathy. We are here with 2 children in 2 mountain side connecting rooms. We were never informed at time of booking 10 months in advance that the noise would be present. Their solution is to move us to disconnecting rooms, so one adult and 1 child in each room rather than staying as a family, on the town view side on the 4th day of a 7 night stay. Stay away!

Nice hotel in a great location more than justifies their high prices, but the ridiculous 6% resort fee isn't warranted given the mediocre service and amenities. One of the perks of paying the 6% fee was complimentary airport transfers. Unfortunately, they showed up 30 minutes late and crammed four adults with bags and ski equipment into an Audi Q5. That meant my 20year old son had to hunch over with a snowboard bag resting across his shoulders. Very dangerous. Fortunately, we made it safely to the airport (with only minutes to spare because of their delay) but I can't image what would have happened if we were in an accident. Never heard from anyone at the hotel for the delay and the unsafe transport. Very disappointing.

Wir konnten unseren Aufenthalt im Little Nell Hotel sehr genießen. Das gesamte Personal ist sehr aufmerksam, hilfsbereit und freundlich. Die Einrichtung unseres Zimmers ließ keine Wünsche offen und die Sauberkeit im Hotel ist in allen Bereichen top.

Cons 1_Toilet had several urin stains upon arrival and when I called front desk to report, she started arguing with me that it is not possible? I have pictures and no 5 star hotel would debate with hotel guests who's urine is it,  they would just send staff to clean.  Manager offered free massage to make up for it,  I declined. I need a clean room not free stuff.  2_ Sink was clogged upon arrival,  engineers had to spend 30 minutes unclogging it.  3_ Room service food is terrible,  chicken soup had 2 peices of chicken the rest was all noodles.  4_ Shuttle to snowmass goes only till 10 AM, anytime after it's $120 and only on the hour till 10 and pick up is only till 2 and again on the hour or else you have to pay another $120. Misleading,  Concierge said no need for rental. Save yourself a ton of money and rent from Turo for $90/ day instead of all these $120. 5_ We got very sick a week before our trip and hotel refused to work with us and change our stay date. All 5 star hotels like four season seasons, Fairmont,  pelican hill, montage,... always work with customer. 2 of our party ended up staying in our room the entire sta. Pros 1_ Leah at Concierge and some of the staff were very nice. 

My mom and I just spent 4 nights at The Little Nell and it exceeded our expectations! From our airport pick up to our airport drop off, everything was wonderful. The staff is so kind and friendly. They are willing to help with anything. The room was spacious and very comfortable. There’s ample closet and storage space and the bathroom (especially with the two sinks) is so nice. I found the beds to be very comfortable, as well. I loved the design of the hotel - it is very modern yet still feels warm. The coffee in the mornings is a nice touch, which I’ve found many hotels do not do anymore. I spent a few afternoons at the pool and it is so relaxing with beautiful views. Element 47 has a fantastic breakfast. I loved every minute of being there! Can’t wait to visit again.

We stayed at The Little Nell for a few nights at the end of ski season. As first-time visitors to Aspen, we chose the hotel for its ski-in-ski-out access and five-star reputation. Unfortunately, our experience fell far short of expectations. On the day we checked in, my husband and I (both Asian) stopped by Element 47, the hotel’s lobby restaurant/bar, for light drinks and snacks. When we approached the host stand, the Hispanic male host with facial hair told us he was prioritizing “house guests.” Confused, I asked if he meant hotel guests. He confirmed, and I clarified that we were indeed staying at The Little Nell. The fact that he assumed otherwise without asking made us feel uncomfortable and singled out. Given the hotel’s predominantly white clientele, it felt like an assumption rooted in how we looked. No guest should ever be made to feel out of place based on their appearance. Beyond that unfortunate encounter, the overall service lacked the warmth and attentiveness one would expect at this price point. Front desk staff were polite but cold. On the third day of our stay, the hotel conducted loud rooftop maintenance to remove ice, but failed to notify guests. My husband had injured himself snowboarding and needed to rest that afternoon, but the noise was unbearable. There was no advance warning - no written note, no verbal mention, nothing. Had we known, I would have found him a quieter place to recover. But still, at over $1,000 a night, you’d expect to comfortably enjoy your room at any hour. When we shared our feedback on the issues above with the manager on duty the day we checked out, his response was, “How do you want to be compensated?” That lack of accountability was disappointing and not at all in line with what we expected from a luxury resort. Overall, The Little Nell felt overrated and underwhelming. Staff training, especially around cultural awareness and guest care, needs serious improvement. Next time we visit Aspen, we’ll be staying at Hotel Jerome instead.

Front desk was rude and unhelpful. No reason to be that way. This is a service industry. We should all be in here together. You are rude abc disrespectful. The lesson is learned not to be nice to people are not nice to you. I don't need to go on, but people be nice to each other.