阿斯塔納City Park附近酒店

Расположение отеля прекрасное. И еще прекрасный завтрак. На этом плюсы отеля заканчиваются. Удивительно, что reception выслушивает тебя и ничего не делает. 1) Номер был забронирован на двоих, в номере один халат и одни тапочки. Почему? Попросили принести все для второго человека, не дождались никогда. 2) В номере не закрывалась дверь в ванную комнату, опять звонок на reception, это правда сделали. 3) В номере не убирались и не пылесосили, и не вытирали пыль неделю (фото прилагаю). 4) Постельное белье не меняли каждый день, как было положено, я специально спросила на reception, а меняли только, когда я настоятельно просила об этом. 5) В номере не было косметических салфеток, их мы просили 5 !!!! дней, на 6 день нам их принесли. 6) Окно с прекрасным видом на город грязное, его бы следовало помыть. 7) В баре меню с разными ценами.Как такое возможно? 8) В джакузи вода холодная. Cпросили у девушки, которая там работает о причине холодной воды, она сказала, что сломано. И еще можно перечислять долго. Друзья,это 5- звездочный отель и вы не соответствуете этим звездам. Нужно обращать внимание на просьбы и отзывы своих постояльцев.

前台的服務人員對於我一個外國人非常友好，幫助了我很多很多。在生日的夜晚，還贈送了一個果盤，非常感動！ 此外，酒店的食物非常物美價廉；房間的清潔人員也非常認真仔細

I recently redeemed my complimentary night with breakfast at the Ritz Carlton Astana and the experience was delightful. Club Connoisseur members benefit from several perks, one of which is a free night in a deluxe room, which oozed luxury and comfort. That night I also took advantage of my 20% off a cocktail master class that was interesting, fun, and relaxing. I would like to acknowledge several staff members who made a great impression on me for their professionalism, kindness, and competence. At check-in, Aslan the bellman, braved semi-apocalyptic weather (gale force winds and sheets of rain) to open the very heavy hotel doors for me and retrieve my bag from the taxi. Altynay, the receptionist, checked me in and gave me a beautiful room on a high floor so I could enjoy a view of the city. Sayan, who is in charge of Club Connoisseur, was there to welcome me in person and wish me a nice stay. Later, after I came back from the spa, I had to go back to reception as, embarrassingly, I couldn’t remember my room number (I’d lost the key card sleeve Altynay had given me with the room number on it). Ulkbek, at reception, quickly found me in the system and kindly offered to give me a new sleeve so I wouldn’t forget my room number again. I accepted the offer! That night I went to the cocktail master class at Mokki and, after Aizhan the hostess (who recognized me!) showed me to my seat, Alexander, the mixologist, made it fun, lighthearted, and educational. I now know how to make 4 different kinds of summer spritz cocktails! I met a French-Canadian couple at the class, and we spoke French a lot. At some point, Aidana, who was waiting on the master class participants, made a great impression on all of us when she asked us in flawless French, which one of the snacks we would prefer! She also was kind enough to give me snacks on soft bread as I have braces and cannot bite into hard foods. The next morning, I had breakfast at Mokki. The eggs were perfect and Symbat made me the perfect weak americano coffee I prefer to drink in the morning. Alfonso greeted me in Italian – always nice to see him! Even Altynay, who is in charge of marketing at the hotel, came to greet me and ask how my stay was going. At checkout, Mukhtar came to get my bag from my room and carry it down to the lobby. At reception, Nargiza checked me out quickly and efficiently and that was the end of a very special 24 hours. At least, this time, Aslan didn’t have to brave the elements when he helped me with my bag to the cab! Apologies for the very long-winded review, but the level of attention I received from everyone I have named (and perhaps some I forgot) required special mention. I felt very special and pampered by everyone and I will certainly be back. The training the Ritz Carlton Astana employees receive is working and congratulations to all!

各項設施服務都很到位，特別是前臺中文服務的小夥子熱情周到，解決了我們語言上的障礙，房間裏有中央電視台的節目，使我們順利觀看奧運節目。另外，本應12:00退房，給我們免費延時到14:00，退房後我們又在房間門外的休閑區喝茶吃飯，房間的門也一直沒關，用水、上衞生間都沒受影響，非常人性化。

It was a very nice experience. I would especially like to mention ms Amyrlyn. I hope I got the name correct. She is a very pleasant personality worker. Always good to see good smiling faces. I have come to this part of the world for the first time. I am happy to chose Sheraton hotel.

指令...阿斯塔納...酒店總體不錯,但不拉到4* 從我同事早上6點起飛到酒店,7點起落到酒店,我進房間時,房間完全髒,沒有打掃。我被邀請去換一個家庭房間,但根本沒有窗戶,我堅持,我把房間拿走了,我就了。我的同事沒有關閉窗戶,從第一次開始就無法關閉,而且他們也想提供另一個房間,但是窗戶奇蹟般地關閉了)))))總的來說,房間是寬的,但是我們是在街上溫度下-20-30C房間裏很冷,電池沒工作。浴室沒有子,只有半玻璃,不方便,很多牛都掉到地板上,也沒幹,就是崩潰!早餐很,菜很少,帶食物少。總體來說酒店一般,但吃得更好!!!

新建和現代化的漂亮酒店,位於(的意義上,因爲城市是寬廣的,空間大的)接近首都的興趣點。這使我特別感受到了無的清,無論是在房間裏還是整個建築和所有工作人員的,房間寬舒適,寬的室,非常舒適的牀。優秀的內陸早餐,服務於第17層,在那兒也做了一個優秀的餐廳服務。熱情推的酒店,甚至是服務費不的,它們是快速高效的(在很短的時間裏,他們洗和了我的衣服,每人約兩歐元)。對所有員工表示心的感謝,總是溫的,微笑的,可用的!

這是一家非常新、乾淨的飯店。工作人員很友好，樂於助人。不錯的自助早餐。房間雖小，但很有吸引力。然而，如果您攜帶的行李多於基本行李，架子或儲存空間非常有限。我們四月在那裡，無法控制房間的溫度，即使開著窗戶，房間裡的溫度也讓人不舒服。

An amazing hotel in the middle of a city of the future. The Hilton Astana is conveniently located just across feb street of the financial center, an expo space that is amazing. The museum of the energy of they future, Nur Alem is an amazing view. My room was just in front of it, and it was breathtaking. I tried the three restaurants, all fantastic. My favorite was the rooftop bar. Great food and drinks and a FABULOUS service. The hostess was so nice and the gentlemen of the bar were amazing. The hotel made arrangements for transportation from and to the airport and within the city; that made my stay so easy. Next to the hotel you can find a huge mall. Rooms were big, comfortable and clean. Just one detail, the hotel was getting ready for a big event so there was more noise than expected. Elevators were also having problems.

a very smart contemporary hotel - lovely rooms - very comfortable social areas - great menu in the restaurant and Gibet in particular was an excellent member of staff - very friendly and helpful - going above and beyond to meet our requests and demands - would definitely stay there again