亞特蘭大傲途格精選酒店酒店

I am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to

格倫酒店是一家位於亞特蘭大市中心的知名酒店，提供屋頂酒廊、代客停車服務、酒店內餐廳、優雅的客房、五間活動室、24 小時健身中心，並且靠近百年奧林匹克公園。

I has such a wonderful experience for my special day Abigail was so professional and gave me tips of how l should utilize the resources of the hotel . She is truly a gem . I also had a great experience with her team mates Angie and Sean. I had invited a few high profile guest list to share my day and they were all treated like queens as well. Looking forward to coming back soon

非常好的新酒店。服務還可以。保安很快就到了,重新設置保險箱,儘管維修人員無法修復我的滴水淋浴龍頭。他們立即出現,誤診了問題,並說會隨着時間的推移而停止。沒有,第二天早上通知前台時,他們向我保證維修會在那裏修理,他們再也沒有出現,三天聽到滴水的淋浴龍頭... 哦,是的,不要在健身中心附近的二樓找到房間。健身房兄弟太虛弱,無法適當放下啞鈴。*****讓他們下降,從而在白天和晚上的所有時間都在地板上嘎嘎作響。

酒店設施衛生完善，除含早餐訂單明細需要標註說明以外（含早餐：20美金早餐用餐額度）其他都非常好👍