The Whitley, a Luxury Collection Hotel, Atlanta Buckhead

I loved the views and the hotel

It was relatively clean for a hotel, looks like some areas in the bathroom were missed. However, the staff was not as professional as you would expect for a "luxury" hotel and not very knowledgeable about check-in procedures in my opinion. The bellman and restaurant staff were exceptionally professional and attentive. The pool area was fantastic. The location was awesome, close to everything. But, not likely to return.

We’ve come here for years and love it, however this time was a bid different experiment. In addition to being told by the bartender who confirmed it that they had a shuttle that would take us to our restaurant (1 mile away), we were informed by the valet when we went to leave that they don’t do that anymore. We booked and paid through ******* prior to checking in, yet after We checked out and reviewed our credit card statement we realized that we were Charged an additional $197 deposit for incidentals, a charge from the courtesy bar that we got nothing from and the full price for the room. The invoice i was emailed was only for the overnight parking. I called the hotel and the amazing customer service rep graciously credited back all the extra and frivolous charges but said it it may be several day before the large amount of money I’d credited back. We have stayed at this hotel for years beginning when it was still the Ritz and we have never had the issue of multiple extra charges. Just beware that you may be out a lot of money if it happens to you and there is no shuttle service anymore.

My wife and I have been here several times over the past few years. Every time we come here, we are always taken well care of. Excellent staff (Morris Gordon was extremely helpful) clean rooms, beautiful facilities. This time was the best! Our room was upgraded due to hotel being at capacity no extra charge. We plan on using The Whitley for years to come!

The elegance and valet service was great. The restaurant wait was abysmal. The waitress ignored us. But the black waitress came over to help us giving us silverware to eat with and provided soft drinks.

Wow! Great hotel! Super comfy bed; beautiful coffee service; quiet; great location. Can’t say enough good things about it.

Our room was ON FIRE when we went up the elevator and opened the door the room was full of smoke and the smoke alarm was going off. The service staff was nice, but not very helpful in knowing what was going on in the room we couldve died in. After waiting 20-30 minutes with no answer or offer of another room for the night we requested and were given a full refund. Its a shame we couldnt have gotten more information.

This is my sixth time at Whitley. Overall, it was enjoyable as usual. Service staff, and in particular bar/restaurant area was overwhelmed at times. Also, since hotel does not have gift shop, they should consider stocking rooms w. Drinks and snacks.