This should be a top-end property- I was very disappointed to have a loud mechanical closet in the room (which maintenance said was just how it would be) and then barely lukewarm water at best. The furniture is uncomfortable to sit on for any time, and the phone and one TV didn’t work. Not what I expect for the money.
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KENYATA
2023年6月19日
We arrived at Twelve Midtown to check in and was told there were no more rooms available. There was not a care or concern for something that was not our fault. We paid and could not stay at the hotel. We were told to go Embassy across the street to see if they had any rooms available. I want a refund ASAP
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okeith
2023年6月28日
Ants in my room, room was not ready until 530 and check in was 4. Hot water in room not working. The pool was dirty
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Sheena
2023年5月31日
They cancelled my reservation due to overbooking very inconvenient especially on memorial day weekend.
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Verified traveler
2022年7月18日
Hotel felt run down. We waited hours for extra linens. It was the right size room for our family and in a good location but we will not stay again.
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Jan
2021年12月28日
This is not Autograph standards. The balcony, icemachine, water, toilet and make up mirror all did not work. Dirty.
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JENEE
2024年2月28日
I booked a room and when I got there to check in, the rooms were some how sold out
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Jeremy
2024年3月10日
Shay, Sean and Giselle were so helpful and accommodating.