亞特蘭大瑞吉酒店

非常好的人和地方，適合我在亞特蘭大的三天住宿。感受到這座城市的熱情好客以及人們給了我很多幫助，尤其是在一些後勤安排上。 也是進行快速購物的非常方便的地方。

I have stayed at countless St. Regis and Ritz hotels, and the one thing that is consistent is that the furnishings, lobby appeal and “first class” initial appearance are superficial. The actual service, care of the facility, care of the patrons, and preparation for your stay is no different between the economy Marriott properties and these. I seem to actually have better luck with my room and stay at the less expensive hotels. My recent stay at the Ritz in Bal Harbor and my stay at this St. Regis solidifies that. This is an expensive hotel - the cheapest room is close to $800 a night including tax, and that was with a discount through my corporate travel site. Otherwise I would have had to pay over $1k. Back before Ritz and St. Regis were sold to Marriott, every hotel employee, regardless of their role, had the authority to spend $1000 on the spot to manage a guest problem. No more, and the hotel staff are not trained in conflict resolution anymore also. Last night exemplified that. We pre-paid for this room, which was mistake #1, as I think you lose control. I won’t do that again. However, I traveled all day since 4:40 am, checked in at 7:30 pm at the hotel. I just wanted to get in bed, watch some TV and get some rest. What is apparent with the Marriott management is that they don’t check rooms for preparedness. That’s happened over and over again. Once I got into this room, TV wasn’t working. Called for maintenance, they were busy as there was only one on staff at this hr. I finally figured out that the cable was disconnected and tied up behind the TV. If someone had checked to make sure the room was ready, that wouldn’t have happened. But the big problem starts with the AC not working, in August in Atlanta. No air blowing out. Called maintenance, again. it would be 15 mins they said. 15 mins goes by, and being exhausted and not patient at this point, I go to the lobby and ask for another room. They don’t want to give it to me. “Please wait on maintenance”. I go back up and wait. 8:30 now, I’m tired, and no AC. I call back down and tell them I want another room. Wait on maintenance, give us 3 mins and we will call you back. 20 mins goes by, no maintenance and no call. I go back down to the lobby and tell them I want another room. “Can you please wait on maintenance, they are almost there”. No I say, this hotel is not full, please give me another room so I can go to bed. Believe it or not, they still didn’t want to give me another room. “Maintenance can fix it”. I told them that the room wont cool off in time for me to got o sleep, and I need another room. It wasn’t until I was loud and firm that they (front desk and manager) played around on the computer to find another room. Same floor, but the reason they didn’t want to give it to me was because it was a mini suite. Horrible conflict resolution. I couldn’t care less about the suite I just wanted a room cool enough to sleep in. The next room was cool

This was, without question, the most disappointing experience I’ve ever had at a St. Regis property. The hotel is outdated and fails to meet the standards typically associated with the St. Regis brand. The most egregious issue: I was involuntarily checked out of my room while my belongings were still inside — including critical prescription medications. Without my knowledge or consent, the hotel cleared the room and then refused to grant me access to retrieve my items. Despite multiple attempts to resolve the situation with both hotel management and the Marriott Ambassador Service, no one took accountability or offered a resolution. Because of the hotel’s negligence and complete lack of responsibility, I was forced to make an emergency urgent care visit to obtain a replacement prescription — an incredibly stressful and unnecessary ordeal. The staff not only failed to rectify the situation, but also showed an alarming disregard for guest safety and wellbeing. It’s clear this property does not uphold the service or integrity expected of the St. Regis name. While I generally enjoy St. Regis hotels, this location is an embarrassment to the brand. There are far better and more reliable options nearby. Do yourself a favor and stay elsewhere.

The St. Regis Atlanta is the city’s undisputed luxury leader—elegant, expansive, and attended by butlers who press your clothes and bring you coffee like it’s a privilege (because it is). Even standard rooms are large, well-appointed, and come with a bathroom that feels like a spa ad. Bonvoy elites will appreciate being treated like actual elites: you can take your breakfast wherever you like—in the restaurant or your robe. Butlers provide coffee or tea on the house, but beware: iced drinks aren’t included and will cost you upwards of $21, which feels more like Santa Barbara than Buckhead. The bar is stunning and vast but, curiously, as chilly in ambiance as it is in climate. The house car is a standout—beautifully kept, and piloted by a driver who’s basically a rolling TED Talk on Atlanta. The spa is expansive and well-run, with RFID wristbands unlocking lockers like you’re entering a Bond villain’s lair. Staff circulate in the relaxation areas with offers of the signature spa drink and delicate macaroons—small but appreciated touches. Just note: while the amenities are polished, the overall mood leans a bit austere rather than indulgent. The location is great for shopping and dining, though the grandeur does feel mildly dislocated when you’re gazing out at Whole Foods. Staff are generally kind and helpful, but the hotel—while undeniably beautiful—lacks some of the intuitive, experienced service you’d find at other St. Regis outposts. Still, it’s the most luxurious option in Atlanta. Just be ready to trade a little warmth for a lot of wow.

舒適的酒店，友好的工作人員。 馬路對面就有一家全食超市，可以買到您需要的任何零碎物品，而且位置很好。 它實際上離任何地方都不近，但是 Uber 很多，很容易叫到。 我沒有使用泳池區，但它看起來不錯。 我把車停在了隔壁的 One Buckhead Plaza 停車場，而不是付費代客泊車（反正代客泊車員也把車停在同一個地方）。 只要開車經過飯店右側，左轉進入標示「遊客」的停車場，然後使用信用卡刷卡即可。從二樓往上，您可以將車停在任何地方。 退出時，只需在旋轉柵門處使用同一張信用卡即可退出。 每天花費 24 美元，便宜得多。 我住了兩天，離開時只需支付 48 美元。 停車場內設有電梯，從停車場 3 樓步行即可輕鬆便捷地到達 4 層酒吧旁的飯店側門。 如果您要辦理入住手續，請搭乘電梯下一層到達接待處。

水療中心確實是我在亞特蘭大瑞吉酒店住宿期間的亮點。我享受了大衛最好的按摩——毫無疑問，這是我經歷過的最不可思議的按摩。我很少留下評論，但這個必須留下！從我走進來的那一刻起，這裡的氛圍就變得非常輕鬆，而大衛的專業知識讓一切都變得不同。如果您正在尋找一種可以讓您感覺煥然一新的特殊按摩，請幫自己一個忙並預約 David。你不會後悔的！

The staffs attention to detail was extremely impressive. We had a last minute change of plans and had to stay in Atlanta another night. The staff booked us a room asap with all the upgrades! We will for sure be back! The spa was also about to accommodate us with a couple of last minute stress relief massages. Kristen has the magic touch for sure! Thanks everyone!