The bed sheet was only cover by one flat sheet. We waited an hour for our room since our room wasn't ready. We are at the hotel by 4:06pm. Also after we got the email that our room was ready, when we picked up our key they asked the question about room which can tells that the room we booked was not ready. No apologies for long wait, it's not like we get extra hour for check out. The souvenir store in the lobby called "core", wasn't friendly and have to wait for check out even there is no line and cashier right front of the register.
翻譯