凱藝酒店(Quality Inn Auburn Hills)

This was not a good experience. Waited about 15 minutes+ to be told there was a fee for early check in by 2 hours. Both here and later, they seemed to prioritize phone calls over actual guests. While I waited, two kids were absolutely screaming and running wild in the lobby, which wouldn't be noteworthy except I think I saw them later with an employee in context that suggests they are related. When I came back to check in, the cover on the bed was filthy (see photos). I asked for a change and was told I couldn't change rooms because I "used" it by using the bathroom. I asked for the sheets to be changed then, waited an hour, no one came. When I went down again, (because the phone was broken) I was told only the cover needs to be changed because they don't change them. I did all for a full change repeatedly but he just kept explaining they only needed to change the cover. I had to leave though, and was just exhausted with dealing with the front desk at this point. The cover was changed when I got back, thankfully, but I'm still not sure about the sheets. All in all, I'm really glad I only stayed here one night.

There were 3 police cars in front when we pulled up. The desk clerk could barely speak English. The carpet on the staircase was grossly dirty. One key wouldn’t work and we gave up after 2 trips to the front desk. The bathroom sink was cracked. The bathtub was so nasty that we showered at the relatives we were visiting. A tattered list of stations was the only “TV guide.” Internet was so slow I gave up using it after 6 “timed out” messages. Chipped up doors, dirty corners and along walls. Lamp shades broken, mismatched lightbulbs, fighting in parking lot... Most disgusting place we’ve stayed in the past decade!

Our little getaway was great - just what we needed. This hotel was located close to our daily excursions. The staff could not have been nicer & more accommodating! Thank you very much!!

1)Trash in parking lot. 2) Broken bathroom door. 3) Asked front desk for one extra pillow. Nope 4) They do supply breakfast - but no coffee. Both large coffee containers empty. Spent 20 minutes eating food, hoping staff would refill the coffee, but no staff visible in dining area, or the front desk. *They did have hot water and little packets of freeze-dried decaf, I'll pass. 5) "Check Out Procedure" Basket on the front desk with a note attach, instructing guest to check out by leaving their key in basket. If you're going to have a self check-out, supply a secure drop box to put key cards in. A pile of key cards laying open in a basket, sets up a passing bad actor bystander, that could easily grab a key and go to that room, trash it until 11am checkout, leave and the guest would be totally liable for the damages. Shady and lazy tactics.

Wasn't terrible but wasn't great! At 630am there was a very loud noise that woke us up. When we got back at night after dinner there was a bunch of men drinking beers in the parking lot in the back of their trucks which made me feel very uncomfortable

Rude

Good location. Friendly staff. Rooms are simple but stained. Parking lot not plowed, icy and full of snow. Nice breakfast. It served it's purpose!