奧本市中心智選假日套房酒店(Holiday Inn Express & Suites Auburn Downtown)

Great lobby, good breakfast, clean rooms, and perfect location

Everything was OK until about 12:00 AM when the fire alarm went off four different times between 12 AM and 1 AM you would get right back to sleep and then go off again not sure what was going on. There was no fire the front Dess said it was a mixup.

I got a problem with check in. By ******* my room suppose to be with bath tube. But originally holiday inn don’t have one king bed with bath tube, only two kings bed room. That’s good manager helps me to figure out and switch my room to another one with a bath tube. ******* please fix room details on your website, this is important for me

Let me start by saying that the rooms, staff, and breakfast at this hotel are GREAT! Super easy check-in, very nice staff who gave us some recommendations on places to eat since there isn't anything nearby that's easily walkable. The indoor pool is more like a giant hot tub as it is pretty small, and quite warm. The gym is decent sized for the size of the hotel. Room was well appointed with a king bed, chaise type lounge couch, small table, and plenty of storage space. A/C worked well during our stay and bathroom was also decent sized. The breakfast in the morning is actually quite good, with eggs, sausage and/or bacon, biscuits and gravy, most mornings, along with oatmeal, a pancake machine, juice machine, fresh fruit, cereal, milk, and yogurt also available. The ONLY reason this isn't a 5 star review is because of the location of the hotel, right across the street from the commuter rail trains and also a train transfer station (where they change cars on trains). The noise was every night, and every few hours. Some people we knew who had an even numbered room on the back of the hotel said they didn't have any issues with noise, so if you book this place ask for an even numbered room. The odd numbered rooms are on the street/railroad side. Also, when leaving the hotel, you can only turn right and go down to the next light to do a U-turn to head back the other way. I did see folks do U-turns out of the hotel lot, but guessing that local authorities would frown on that. lol

人類最基本的道德和同情心在哪裡？在這家旅館找不到任何地方。 我被預訂住在這家酒店，進行我期待了幾個月的旅行。 不幸的是，西澳各地都爆發了野火，尤其是在我居住的地方附近，當我試圖上路時，我無法安全地前往那裡。 我聯繫了************，看看我是否可以獲得一個例外政策，即我將被收取全額費用，因為之前不到 24 點。他們的員工非常同情，並兩次聯繫酒店，但經理 Isela 毫無人性，拒絕在政策上做出哪怕一點讓步。我直接聯繫了酒店並與她交談。 ，她騙我說她受************的政策約束。當我向她透露他們已經給她打了兩次電話並說她是那個不會讓步的人時，她承認她已經和他們談過了，但對錶現出任何憐憫或同情沒有絲毫興趣。她說她會調查此事並回覆我。她沒有。 **********再嘗試聯絡她，但她不接電話。他們給她寫了一封信：被忽略 我理解這樣的政策的目的，但該地區正在發生火災，拒絕任何例外並堅持收取一整晚的費用是糟糕的客戶服務，完全不人道，缺乏同情心。不要留在這個道德垃圾場。

Newer facility. Very clean. Nice staff. There is a train station across the street which is audible in the odd number rooms - but not a deal breaker for us and we are noise sensitive. No apparent walkable food options.

我的家人在那裡度過了愉快的時光。住了 5 晚。非常安全的地方。有很多免費停車位。早餐非常好。工作人員非常合作。 起初很難找到紅茶包，但後來在工作人員的幫助下解決了。

Room was ok, very small, seemed old. Staff was friendly, easy location right off the freeway and simple check in/out process. Probably wont return.