Really disappointed that a refund was declined. Severe weather in Auckland shutting airport and forcing events to be cancelled, yet this hotel put greed and profit before empathy and people. Despite many attempts from travel agent and ourselves they would not offer any compensation at all. $346.00 out of pocket. It is not as though under these weather conditions this room would have been be rebooked. Hope your trip or event runs to schedule and you don’t have circumstances out of your control and need to request a refund……
翻譯