What the Hollyday in Express hotel Augsburg in Germany does to customers is unacceptable and subject to legal action for false advertising. the hotel sells rooms with air conditioning and turns off the air in the hotel. I want my money back. the hotel has no right to say how I want to sleep if it has put the room on sale with air conditioning. First, the attendant on the first night (02/10/23) said they were turning it off because it was winter (which is unbearably hot). later, the attendant said that I should change hotels before checking in when I found that there was no air. the other attendant, tonight (03/10/23) said that the hotel had a list of rooms where the air conditioning worked and another list of rooms that didn't work and had the outrageous to send me to two rooms where the system turns on but doesn’t worth at all. the truth is that the hotel wants to save money over the customer with false advertising. I want my money back, I'm outraged, because I slept very badly and I would never stay in a hotel without air conditioning without being fully aware of it. I doubt that in Six Senses, which is part of the same group as Holliday Inn the air is turned off at some point. The manager is in completely silence. I expect the total refund of the expenses of the reservation.
This is a strange property. Location is close to the city center. Parking is behind the hotel and very inconvenient. Breakfast is not included and the cost is $15 Euros. Don't pay it. You are in walking distance from a bakery, a Starbucks, and a McDonalds all where you can get breakfast for half that. The rooms are huge - almost too big for the configuration. Room is spacious, but the bathroom is tiny. Shag carpet which is an interesting choice for a hotel. Rooms are clean. Towels, etc outside the bathroom because the bathrooms have zero storage or counter space. Hotel staff is not particularly welcoming. You definitely feel like you're in the principal's office. Rigid is the word I would use to describe the experience. It wasn't a terrible experience, but probably would try something different if I'm in the area again.
Ordentlich, bis auf einige offensichtlich hartnäckige Flecken im Flur im Teppich. Zimmer aber top, funktionell und geräumig mit guten Ablagemöglichkeiten. Bad mit genug Platz, ordentliche Dusche. Betten etwas zu hart!! Erst nicht gewöhnt ist könnte Rücken bekommen… Lage top am Eingang zur Innenstadt. Parkhäuser in der Nähe, Bahnhofshaus als Gast direkt für 7€/d echt günstig. Frühstück vielfältig aber nicht übertrieben. Service super aufmerksam und nett. Preis/leistung gut.
A very satisfied hotel of good quality, I recommend it to everyone, the food is very delicious, the waiters are very friendly, the service is very good, the rooms are very good, I really like the rooms, it's clean, thank you to everyone, I will come again next year
Indeed a superb place to spend a night on your way to or from North - as we did - or for longer stayings: brand new, modern, friendly and extremely nice, super clean and comfortable with the best bed we've ever slept in (true!), and all the small details that make your staying memorable. Not to say that you can easily find places offering half the quality at a double price!! It's ”worth the visit”: super recommended. Davvero un posto perfetto per passare una notte di un viaggio da o per il nord - come abbiamo fatto noi - o per soggiorni più lunghi: nuovissimo, moderno, accogliente e davvero simpatico, super pulito e confortevole con il miglior letto in cui abbiamo mai dormito (vero!), e tutti i piccoli dettagli che rendono il soggiorno memorabile. Per non dire che non poche strutture offrono la metà della qualità al doppio del prezzo!! ”Merita il viaggio”: super consigliato.
EEveline CThis charming small hotel is not far from the old town area. Parking is 30 feet away. Everyone we interacted with was most pleasant. Our room was spacious as was the bathroom which is not always the case in Europe. Nice bed linens and the beds were comfy. The breakfast buffet was wonderful and served in a very pleasant dining room. While we didn't need it, we were there in May, they have air conditioning as well.
訪訪客Typisches Cityhotel in Zentrumslage, hoteleigener Parkplatz, bequeme Zimmer in ausreichender Größe, gute Betten und praktikable Ausstattung, sehr schönes Frühstücksbuffet und superfreundliche Mitarbeiter, Zimmer- und Badreinigung nicht ganz picobello, etwas hellhörig, der beworbene Art Deco Stil ist höchstens im Treppenhaus und Frühstücksraum vorhanden, ansonsten alles okay aber kein Preisknaller
Even if the owner is a bit surly, the hotel is fantastic: working elevator, wide, clean and tidy room, a value breakfast (with salmon). I really appreciated the parking lot: it's a good choice coming in Augsburg by car, the city centre is ten minutes walking.
訪訪客Ein äußerst nettes kleines Hotel direkt in Stadt und Altstadt gelegen. Die nette Dame am Empfang Alexandra A. super freundlich und hilfsbereit. Thja,die Garageneinfahrt ist schon etwas abenteuerlich, aber unten angekommen, sehr gut! Kurze Wege in die Stadt. Kommen sicherlich noch einmal wieder.
訪訪客Hotel molto grazioso, curato nei particolari, personale estremamente gentile, ogni angolo pulito e curato, camere molto spaziose letto estremamente comodo. Le camere sono staccate dall' ala ristorante e colazione ma facilmente raggiungibile a due passi. Lo consiglio moltissimo