奧斯汀機場歡朋套房酒店(Hampton Inn & Suites Austin-Airport)

For $180 I got the same type of room you’d expect at motel 6. Ni hair dryer, no little bags for dirty clothes, no microwave and I didn’t even see a coffee maker. It was just a simple room. I should’ve stayed at a cheaper hotel. Only stayed there because it was close to the airport. Don’t stay there, it’s not worth the cost.

This was our WORST stay ever. DO NOT BOOK IT! If I could give negative stars that I would do that. They didn’t locate my ******* booking and said so confidently that they cant charge the card on file so I need to give them my card details. Then we figured out that they registered a no show on my original ******* booking and made a new booking to make me pay again. So, we were double charged and we spent more than half of our long weekend vacation to figure out the issue. Even after identifying issue the staff was not kind to refund me immediately. I feel like I was robed and cheated. Additionally, the rooms are soo dirty with sticky carpet, torn curtains and blinds, very dusty sofa, uncleaned coffee maker, etc.

La propiedad muy limpia. Creo que tienen que mejorar los empleados para llegar a ser mejores anfitriones. Lo que nos sucedió no es grave, solo esperamos mejor atención y es por lógica. Explicación: Nosotros llegamos al mediodia al hotel y nos dijeron que no habia hablitaciones limpias. Esta bien, nos dijeron que a las 2:30pm lo más probable que esté lista. Resulta que unos minutos antes de las 2:30 llega una señora con reservación y le dice si puede hacer check-in y le dice que si y rapido le da las llaves, luego nos llama a nosotros. No es lógico que le diga al cliente: Espere que ellos están primero? Es un pequeño detalle, creo que será la juventud que NO SE DA CUENTA de que en estos pequeños detalles es cuando los clientes nos sentimos valorados. Ediliciamente el hotel está impecable. Ésta crítica espero que la tomen como Constructiva y puedan mejorar.

The staff was very nice and helpful. Although, they need to give clearer directions on how to find the shuttle when you arrive at the airport. I had to call the hotel several times in order to locate the shuttle.

The hotel was clean, but could use a remodel to feel more modern. Carpets were worn and the wall papers were dirty.

I am definitely disappointed in Hampton inn & Suites, as I have been booking with them for a little over a month due to business related travel. Upon my most recent stay My vehicle was vandalized and parts were stolen, not valuables but VEHICLE PARTS. When requesting video, they informed me they did not have cameras...and all I was given was "I'm sorry that happened". It's definitely disappointing to note that they do not value their guest enough to take real sincerity for the matter, and to provide safety, as I am not the only non-local to stay at this establishment, and do not wish this on anyone to have to deal with this away from your home, it's a headache in itself as well as an unexpected expense

We enjoyed our stay - everyone was nice and everything was clean - free shuttle to and from airport - great stay

I liked the water always available in the lobby. Friendly staff and easy assesible parking. Close to airport. Bad thing was there is mold in the bathroom, mosts prominantly above the shower but a significant amount.