奧斯汀大學區萬怡酒店(Courtyard Austin-University Area)

All the staffs are nice. Especially front desk staff provided excellent and friendly service. The room was clean but it’s just a little bit old . I had good time there

The Marriott Austin-University Area is not in the area of the university. It is not convenient to university events. It is in a very worn down, desolate area with a significant homeless population. It is not walkable to restaurants or bars. The hotel itself is extremely worn and needing updating in every way. Our bed sloped in the middle, bathroom was old and stained, walls were stained, and lighting is insufficient and falling apart. Over a 4 day stay we had maid service once. We had to contact the front desk to get fresh towels. People who work in the hotel are friendly and helpful, but it doesn't overcome the shortcomings of the hotel itself. If you are in Austin for university events there are other hotels that would be closer, in a safer area, and more updated. I would not recommend this hotel to anyone.

Pet owners beware. They will charge a $150 non refundable fee for your pet. Travelocity/Marriott have no updated information. I notified Travelocity there was nothing they could do. Please go to another pet friendly property. Carpets are old, the ceiling is peeling off and stained tub had rust. We did not use the tub. They just got bought by another management team and they had a notice that they are doing cleaning and upgrades to the exterior. The location look unsafe. Graffiti and homeless near by. We were lucky nothing happened definitely happy to stay for one night only.

Me gusto el parqueo No me gusto faltaron toallas , había mucha tierra en la carpeta y había material de construcción en la habitación.

Hotel agradable, cómodo, buena atención del personal de recepción y del bar, habitaciones amplias, cómodas, limpieza diaria, recomiendo cejillas de seguridad en la habitación

The room was dark and had lots of repairs done to it. The towel rack was barely hanging on and was loose. Caulk around the sink and toilets was done poorly. You could barely see out of the windows they were covered in dirt and looked very dirty. The bathroom was very dark.

There was mold in our room. Right above our beds. Also parking area was very dark no lighting out there

Customer service was wonderful. Only issue i had was a sign advertising Starbucks 24/7 and they only had coffee and that was for a linited time of day. No frappuccino for me! Lol. Overall, we had a great stay!