奧斯汀市中心希爾頓花園酒店

너무 잘 지내고 왓습니다 너무 좋더라고요 또 가고 싶은 곳입니다. 다음에 간다면 반드시 또 방문 하겟습니다 감사합니다.

Llegue al hotel y me dijeron que no tenian espacio para mi a pesar de mi reserva y me mandaron a otro.

It was an ok stay. Valet is pretty pricey especially for overnight. The room wouldn’t get cold. Also our restroom one morning had ants in the sink & a few in the tub. (No food was left in there). Only one elevator was working. The staff was pretty nice though overall.

The room felt neglected and room service did not come once, leaving us to request fresh towels each day. Every time we did ask, the front desk made us come down to the lobby, which was a difficult task in itself since 1 of the 4 elevators was working throughout the duration of our trip. Upon asking for any accommodations, the front desk staff was rude and very unhelpful.

Most of the staff I interacted with were not super enthused to talk to me or seemed to want to talk to their coworkers more. The most helpful person I talked to was responding to my complaint about our shower drain not draining. She let me know someone would be up to fix it. When I got back to my room hours later the shower didn't seem to be fixed. After showering for about 1 minute the water would back up.

The hotel doesn’t have parking. We have no choice to pay $60 valet parking overnight a day it’s an acceptable and he was not mention on the description when I made my reservation with ******* then the elevators do not work correctly. Take forever I believe they have four elevators only one is working. It’s unacceptable for this kind of hotel