Austin - Northwest/Arboretum - the Domain

The location is great, but probably the only thing that could be called "good". All the other things are all to be improved.

I booked this hotel with my two of my co-workers for our work trip. We had to check out the minute we walked into our rooms. The smell of the rooms were terrible and the carpet was sticky and dirty that we couldn't even take off our shoes and walk on it. We left our luggage in the room for 2 hours as we needed time to find another hotel. When we tried to check out they wouldn't give us the refund for that night because we "stayed" there for a few hours...We also tried calling the corporate number and complain but nothing happened... Will never ever come back to this place and for your health and safety, stay away from this place...

We booked this place 3 months in avance. We confirmed and talkked to a receptionist the day we are arrving to let them know we are coming pass midnight. They Charged us for the stay. and when we arrived. nobody was on the lobby!!! there are two other families that had stated they had been waiting and nobody was answering the phone calls for over 3 hrs. They ended sleeping on the lobby. HORRIBLE PEOPLE AND OWNER!!! GREEDY PEOPLE. I hope you experience this as well, heartless humans. I have a kid with me and travelled far. We ended travelling farther out and paid $$$$ for a night due to their carelessness and stupidity, GOT A BED AROUND 3;30AM . NEVER AGAIN I WILL STAY ON ANY EXTENDED STAY, This people should be sued......

My experiences with extended-stay hotels have typically been positive. This hotel is a dump. The breakfast area is being used for mattress storage. There is no grab and go breakfast, despite what the website says. It’s a two-story hotel with no elevator so those with mobility issues should ask for first floor room. Front desk help was interesting; messed up my room and checked me into a filthy room that had not been made up yet. They quickly switched me to a clean room. To top it off every morning I was greeted by many small roaches in the bathroom area. I only stayed two nights and every hotel room in town was booked for a football weekend. I really had no choice. The room was seemingly clean, but the roaches were the straw that broke the camel’s back.

After 6 hour drive with 3 kids i had to wait over 2 hours for room to be cleaned was then told room wasnt available after arguing with staff room was suddenly available again. Never got discount that i was told i would get for this trouble

I don't understand the bad reviews this hotel has received. When I arrived after a week of hard travel I was placed in a room next to the building's back entrance. The building's back door's closer had just malfunctioned and it slammed each time someone entered. The next morning I explained the problem to Kayla Hayden the hotel GM who happened to be at the front desk. Without hesitation she pulled out her inventory sheet and said, let's take a walk. She then proceeded to show me the four rooms she had available and let me choose from them. As if that wasn't enough, she refunded me for the night. Did I mention it's the day after Thanksgiving? Later that day I noticed her sweeping a stairwell. When I asked why she was the one doing it, she explained that her staff was just getting back and they were short for the day. Can you imagine? She didn't want to wait a couple of hours to catch up on the small things that slipped over the holiday. To make the whole situation stand out, even more, I saw a gentleman from engineering fixing the back door a couple of hours later. I also want to mention Dianne the nighttime desk attendant. She is an absolute sweetheart. You won't find a more hospitable staff. My room is fantastic and the price point at this hotel is great. Thanks, Kayla & Dianne. Traveling on a holiday is hard and you went way above and beyond for me.