奧斯汀凱悦酒店(Hyatt Regency Austin)

大

Solo me parece que el estacionamiento deberia ya estar incluido en el precio que se pagó por la habitación. El primer dia no limpiaron la habitación. En la imagen presentada por el costo de mi habitacion habia una salita pegada a la ventana, la cual no tuvimos en la habitación. Fuera de estos detalles lo demas esta muy bien, lindo hotel, cómodo, estupendas vistas a la ciudad. Pero me gustaría que considerarán mis comentarios. Tengo próxima visita a Austin .

The Property location is great with easy access to walking trails around Town Lake. The staff was great and the rooms were very nice and clean! Parking was very expensive at more than $50 per night. The pool area was also surprisingly dirty- which made me think that a staff member had failed to report for work during our stay. But the hotel provide ice cold water in the lobby which was awesome! Overall, a great experience, just a few minor improvements needed.

As soon as my partner and I got to the room (floor 7 suite facing downtown) we found a styrofoam box with leftover food in the ice box. The ice box was not cold and the food smelled horrible. Service at the bar and restaurant was very poor. At our table, the waitress was almost non existant. Later at the bar, the bartender spent most of his time chatting with a friend/girlfriend who was there as a customer. We also never got clean linens despite asking for them. I know we won't get a full refund from this "4 star" hotel. Perhaps a partial refund??? Maybe, just maybe?? Didn’t think so... 4 star my ass...

When we arrived at the property for our 4pm check in our room had already been given to another guest. When he got us a room he was only able to to give us a single king room when i booked a double queen room because we had our 3 children with is. The manager on duty was very responsive to the issue, we were just let down because we had booked our stay early on in May and our accommodations were given away. Along with not even being able to check in our room until after 5pm.

Everything was amazing. Parking is expensive at around $50 a night but you will find all hotels around there charge the same for parking. We loved the water filling stations everywhere to help us stay hydrated in the Texas summer.

Excelente todo en hotel, perfecta vista y ubicación, solo durante la estancia no limpian habitaciones a menos de que la pidas y el estacionamiento es muy caro

Sorry the mattress in our room was a pad over concrete Disappointment to me been going for years plus parking at 56 is too much we are not millionaires Nobody replied to my quality mattress issue so for that reason stay somewhere else