凱悦嘉軒奧斯汀/樹木園

Make sure to ask if they are under construction!!! Upon arrival was the first notice that they were under remodeling construction. I was traveling alone and had to enter from the rear side of the building. It was not well lit at night and just seemed so unsafe. Check in was a pain and it was a makeshift reception area that was very confined. The breakfast wasn’t anything special, an available makeshift conference room was being utilized as the dining area. The construction was noisy, elevators were slow, the ice machine on my floor didn’t even work. Due to a flight change I asked for a late check out and was charged additional funds for one extra hour. Overall I was very disappointed. I’m not sure if things will change once the remodeling has been completed, but my visit left much to be desired. Would not recommend.

Nice Accommodations Large suite that is roomy and the A/C is awesome! The hotel was under rennovation in the lobby when we were there, but the staff worked around it nicely. Would recommend.

Do not choose this place !! Please do no stay here if you have a truck or luxury vehicle bc it will get broken into . Also if you do decide to stay here do not park in the back bc the hotel does not cover the back parking lot with cameras , so anything that happens to you there goes unnoticed. Managers do not care if your property is broken into or stolen they say it happens all the time unfortunately, a heads up would of been nice . There are signs that say do not leave your belongings inside, which we followed and still had out truck broken into but not the managers (right next to ours ). Overall the room was nice !

Rooms were large with clean linens and surfaces, however between the breakfast area and friends rooms I saw 4 cockroaches in my time here. Additionally, I was charged over twice the price of my stay and this has not been refunded almost a week later and is still marked as pending in my account. The staff were very friendly however didn’t seem to understand the payment system very well and were unable to sort my payment issues themselves leaving me with very little money in the account I use for travel.

The room did not have a remote for television. You have to log on through your phone and I kept receiving an error message. This was extremely disappointing

Pratique avec parking gratuit