凱悦嘉軒奧斯汀/樹木園

The managers are very friendly, putting away dirty plates and utensils and greeting the guests. The front desk staffs may not be as friendly. I link check in and out is very convenient. Breakfast is great and delicious, lots of options. They kept breakfast going on race day so runners (which are most of the guests) can return and eat a hot meal. That itself is the best experience. They did that in the past too. Front lobby has been recently renovated

I had booked a room with King Bed but I got a Queen bed. Didn’t like the sink in the middle of the room. No privacy. No cutlery available at breakfast. We will not return

Including in the breakfast was cooked to order. Im a hyatt honor member, my eggs or pancakes ect are cooked to order when I stay at the Hyatt and that was what I was expecting. Instead mini buffet. Also the apple juice and OJ tasted like water.

Construction was occurring throughout our stay there. The construction started at 7 AM. This woke us up way earlier than we wanted to. We asked for a refund and they said they were going to contact ******* to refund one room that we asked for our money to be returned to us. We do not believe that it was acceptable to start construction before 8 AM.

Nice location for us although the area outside of this property is run down. I didn’t realize there was a very nice shopping center a few blocks behind this property in lll until I took a walk and happened upon it.

Make sure to ask if they are under construction!!! Upon arrival was the first notice that they were under remodeling construction. I was traveling alone and had to enter from the rear side of the building. It was not well lit at night and just seemed so unsafe. Check in was a pain and it was a makeshift reception area that was very confined. The breakfast wasn’t anything special, an available makeshift conference room was being utilized as the dining area. The construction was noisy, elevators were slow, the ice machine on my floor didn’t even work. Due to a flight change I asked for a late check out and was charged additional funds for one extra hour. Overall I was very disappointed. I’m not sure if things will change once the remodeling has been completed, but my visit left much to be desired. Would not recommend.

This place is under construction so hopefully will improve. But as its stands today, it is not great and I would not recommend staying here. The hotel, including the rooms, are dated. The coffee maker in the room leaked and there are not many amenities beyond the mini fridge. They don’t even provide one single complimentary water. I couldn’t get the TV to cast so you’re stuck with the standard TV. And the breakfast is awful, sparse healthy options. Instant oatmeal, all with sugar. Even the yogurt options all have loaded sugar, no plain yogurt. Also gross runny eggs, cheap coffee, and sugar cereals. Gross! And the elevator is insanely slow. I recommend staying at a newer hotel down the road.

Great choice to stay .staff was very friendly and quick to accommodate Us .rooms are clean and spacious and breakfast options were great with many options. I will definitely stay at this place again.

Clean room, friendly staff. I traveled alone with my 2 girls,and I felt safe here.