Candlewood Suites 埃文代爾區- 新奧爾良

Candlewood Suites 埃文代爾區- 新奧爾良的評論

Candlewood Suites 埃文代爾區- 新奧爾良

3079 US-90, 70094 埃文代爾區, 路易斯安那州, 美國查看酒店詳情
Candlewood Suites 埃文代爾區- 新奧爾良
Candlewood Suites 埃文代爾區- 新奧爾良Candlewood Suites 埃文代爾區- 新奧爾良Candlewood Suites 埃文代爾區- 新奧爾良
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Candlewood Suites 埃文代爾區- 新奧爾良 評論-真實住客評語

4/5
很好
30則評價
真實評價
位置4.0
設施4.0
服務4.0
衛生程度4.0
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附有相片或影片之評價(1)
負評(4)
Rayshell T
入住日期 2024年6月
商務旅客
1.0/5
發佈於 2024年7月23日
If I could give this place a negative review they would have a -10 the housekeeping is nasty if I put my towels outside the door and it’s not the day to clean the room they didn’t change the towels they don’t have washers or dryers they have roaches not one but plenty the comforters are thin as hell. The water does not get hot.Stains on sheets.
翻譯
來自住宿之回應: Dear valued guest, Thank you for sharing your feedback. We sincerely apologize for the numerous issues you encountered during your stay. The experience you described does not reflect the standards we strive to maintain, and we deeply regret the inconvenience and discomfort you faced. We are particularly concerned about the cleanliness issues you mentioned, including the presence of roaches, the condition of the comforters and sheets, and the lack of hot water. These are serious matters that we will address immediately with our housekeeping and maintenance teams. Additionally, we apologize for the inconvenience caused by the lack of laundry facilities and the towel service. Your feedback is invaluable in helping us identify areas that need improvement. We are committed to making necessary changes to ensure a better experience for our guests in the future. If you would like to discuss your experience further, please feel free to reach out to us directly. Best regards, Management
Stéphanie R
入住日期 2023年12月
家庭旅遊
2.0/5
發佈於 2024年1月8日
The location of the hotel is good: near Jean Laffitte National Park, 45 minutes away from Oak alley plantation and 20 minutes away from New Orleans french quarter. The room was big enough for 3 people but the carpet was dirty (there were a sock and a ball under the bed) and it smelled bad in the hotel room. Besides there were only two chairs to take our breakfast and our dinner (and one of it was damaged). There were not enough dishes, glasses and cutlery to take our meals which is not normal as there are no options for breakfast or dinner inside the hotel. This hotel is expensive regarding the poor options you get. So if you can avoid I advice you to choose a better hotel
翻譯
來自住宿之回應: Dear Stephanie, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay. Sincerely, Guest Relations
Lorenzo T
入住日期 2023年12月
與好友旅遊
4.0/5
很好
發佈於 2024年1月1日
very cool experience, Leah was amazing & took care of us from when we came in, made sure we had everything we needed, offered extra help when our TV wouldn’t work properly, ask for her if you staying
翻譯
來自住宿之回應: Dear valued guest, Thank you for taking the time to post this wonderful review. Our team strives to create an amazing experience for all of our guests and it makes us all happy to know that we were able to do this with you. We love to create memorable experiences, and we will consistently do this with all of our guests. Thank you for staying, and we look forward to hosting you again when your travels bring you back to the area. Sincerely, Management
訪客
入住日期 2022年12月
其他
1.0/5
發佈於 2023年1月31日
This hotel is very dirty and they do not to house keeping UNLESS you request it. Which my work crew said they never requested so imagine men getting off work , not always showering after work and laying in the bed - no cleaning rooms over a month NASTY! The dishes were dirty that should of been clean. Microwave doesn’t work , ice maker doesn’t work . One of the ghettoiest IHG I’ve EVER STAYED IN EVER! As a IHG member this is embarrassing. HOUSE KEEPING SHOULD BE A MUST WEEKLY as mainly workers stay here ( men ) and they aren’t always the cleanest . Trash bags are always outside rooms waiting to be picked up as the guys don’t threw their own trash , just nasty! Will not stay here again
翻譯
來自住宿之回應: Hello, we are all very concerned with your comments as this does not accurately describe our hotel which currently ranked #1 in the Avondale market on TripAdvisor. The statement you claim do not accurately describe the housekeeping policy we have in place. Please feel free to give us a call directly so we can further discuss this matter. Kind Regards, Management
訪客
入住日期 2022年3月
商務旅客
1.0/5
發佈於 2022年4月6日
I stay at IHG properties mainly for business. I am spire elite (I travel a fair bit) and this is by far the dirtiest hotel I have ever been in. The room was obviously smoked in for many, many days as it stinks extremely bad. (I had to go to front desk and ensure that they knew I was not the smoker in the room and try to charge me a cleaning fee). The bathroom floor had dirt everywhere and also the kitchenette area. Floors were sticky (I cleaned them with Clorox wipes and they were black for several wipe downs until I got them clean) Hallways in the hotel also are extremely dirty with trash bags all over (from hotel guests putting the trash out and not disposing of it in a garbage can) Cleanliness aside, the Wi-Fi has not been adequate since I arrived. Most times I cannot even connect but when I am able to connect, I get 0.12 Mbits/sec down and 0.1 Mbits/sec up speed. My email won't even download a small email due to the connectivity going from 1 bar to 3 bars of signal strength constantly. When I ask the front desk to get it sorted out, they say they are working on it. Been here 3 days so far with 25 days more to go. Nothing has changed. There are not a lot of rooms available here due to the sporting event (Final 4 in New Orleans) so I don't have a lot of choices. I can say this, I have never stayed at a more filthy hotel (IHG property) in my last 20 years of extensive travel.
翻譯
來自住宿之回應: Hi jamie12g, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the overall cleanliness and WiFi connection. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is exceptionally important to us and we hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService