voco 維拉赫(Voco Villach)

Very close to the train station . The breakfast is pretty good .

一切又總是那麼完美。

房間=太小，沒有冰箱，只能住6樓。接待遠低於平均。傲慢遠離良好的客戶服務。價格完全過高。他們忘記了我的轉機預訂。但“運氣不好”，而且價格在 140 至 220 歐元之間，現在我們大多數人都住在另一家酒店，價格在 98 歐元，包括有趣的游泳池、溫泉浴場和早餐。在這裡，您將受到歡迎的客人般的待遇。 遺憾的是 Voco 不這樣對待地位客戶。我寧願放棄酒店積分也不願享受美好的住宿。唯一真正的優勢是靠近城市，對客戶來說沒有區別

I will not go into detail about the service, location, or whatever, but I will specifically target the room, because this is not worth an IGH standard. I booked this hotel, because I needed to have surgery in Villach and had to be at the hospital very early in the morning and therefore got myself a room. I will be honest, I took the cheapest room, which was the "Cozy" and still was 135€ per night for me. When I arrived at my room, I couldn't believe my eyes, it was an adapted conference room, with a pull-up bed. One could clearly see the "walls" that could be put away and the beamer overhead for presentations. I was just shocked. I will admit, I could have gone back to the front desk to ask them to change the room, but I was kind of nervous and tired, so I didn't do that. And it seems that the hotel was pretty much booked, so I didn't have high hopes for another room... Anyway, apart from this very weird room, also the cleanliness was questionable, the coffee mugs were already covered in dust, the spoons were brown, from past use? As I had to get up very early anyway I didn't mind the preparing of the conference room next door, which involved vaccuming and loud phone calls. If I would have been here for leisure and wanted to get a good sleep in, that would not have been the correct adress. I did tell the hotel about my bad experience and asked them to clarify. Basically they told me that it was my own fault, as I booked the cozy room and that they are indeed cheaper. After consulting the website, one cannot identify on the pictures that the "cozy" rooms appear to be conference rooms, that can be reused as rooms when needed and have a pull-out-bed. Additionally the "normal" rooms were just 10€ more expensive, and appear to be nice at least looking at the pics. They did offer me a 10% discount for my next stay. I gladly decline that. Therefore for all others: If you decide to stay at the Voco don't take the Cozy rooms, especially not for that price, its a scam. An IHG hotel should at least have the decency to not sell those "things" as rooms and certainly not at this price ...

結構良好，工作人員友善且專業，尤其是餐廳和酒吧服務員弗拉維奧（Flavio），非常專業和友善。接待處的工作人員不太熱情。 房間乾淨寬敞。缺點是酒吧服務……位置非常好，但開放時間太嚴格，最重要的是，早上和下午都沒有小吃和其他食品作為開胃酒。另一方面，餐廳無論是服務還是菜餚都非常出色。不符合四星級標準。物超所值

我選擇了 voco Villach 在菲拉赫/克拉根福地區短暫停留。我已經參觀過幾家voco酒店，大部分都是洲際酒店集團其他品牌新設計的酒店。不幸的是，這房子從外面看很平淡。裡面的設計下了很大的功夫。房間的設計也很好，但照明品質再次成為設計的受害者。儘管我是洲際酒店集團的鑽石會員，但我沒有獲得升級，因此不被允許俯瞰 Drau。由於沒有迷你吧，他們給了我一些飲料和小點心作為額外獎勵。飯店距離火車站和市中心的位置非常理想。特別值得注意的是非常豐盛的自助早餐。

Con amici abbiamo soggiornato in questa struttura in centro a Villach, posizione comodissima, parcheggio a pagamento interrato adiacente all’hotel, camere di dimensioni generose e pulitissime,colazione ottima sia di qualità che di assortimento, personale gentile e professionale. Lo consiglio

We discovered this hotel in 2019 and have been staying many times per year since then. With the spire/diamond ambassador elite, always qualified for free breakfast, and that was great, but the quality has gone down a bit. An occasional upgrade would have been nice but no such luck. At some point in 2022, the hotel changed the standard room type bookable with points to the lowest possible room type and raised the point rate so much it’s now 50% more expensive to book with points than cash. Seems that they are turning their back on IHG elites.

THEY DID NOT RUN THE AIR CONDITIONERS! WE HAD THE WORST DAY IN OUR LIFE AT THIS HOTEL. HAD TO USE WET TOWELS TO COOL OURSELVES. MY WIFE ALMOST ENDED UP IN THE EMERGENCY ROOM!