First impressions of the hotel were amazing with the new upgrade making it look modern and quirky which we loved....also the reason why we wanted to stay. But unfortunately we were given an old room which we did not expect due to their flashy website. It was spacious and clean apart from the ensuite where the shower walls were peeling with paint, very dated bathroom with patchy tiled floor. Constantly wet and musty as extractor fan was not adequate for the room. Due to the location of the room we had to endure the music from the bar every night and people yelling outside. Plus they allow dog owners to stay which we were very surprised at, dogs barking at inconsiderate times in the evening, even during dinner. Owners dog likes to walk about and bark periodically? Most of the staff sadly speak very little English, was a struggle at times to express opinions or order certain food and drink. Meal times were awful, this hotel does not allocate you a table for the duration of the stay so you sit where you can. Staff not so attentive, they forgot us numerous times on a daily basis and we were always chasing them up trying to pay or ask where our food was? Nothing is given to you in English and you have to ask daily for your menu in English, Breakfast items everything labelled in German, no info pack in rooms and info given upon arrival all in German! I could go on and on but if you choose to stay here be prepared for a bit of a let down.This place could be amazing but unfortunately they have a long way to go, we won't be returning and will stick to holidays in areas that are NOT new to crystal ski.😕
翻譯