Sehr chaotisch, Personal weiß untereinander nicht die korrekten Abläufe…trotz dreitägiger Buchung wurde ich mehrmals aufgefordert das Zimmer zu räumen. Immer wieder Entschuldigungen und danach wurde ich wieder aufgefordert, das Zimmer zu verlassen.
Beim Frühstück 4mal von unterschiedlichem Personal nach meiner Zimmernummer gefragt.
Sauberkeit Badraum befriedigend.
Garagenreservierung eine Katastrophe…Einlasskarte funktioniert …soll 25,00 € bezahlen für reservierten Parkplatz, der letztendlich dann besetzt ist und trotz Einlasskarte soll man klingeln, damit die Schranke geöffnet wird.
Rundum der Aufenthalt war mangelhaft…zuguterletzt musste ich abends an der Bar von mehreren Gästen Beschwerden anhören, das letztlich meine Erfahrung nachhaltig bestätigte!
Convenient and comfortable. Staff were very helpful especially Marco. Recommend places to eat and was friendly. Room was clean and car park right under the hotel. Breakfast was busy and only one toaster for all the guests isn’t nearly enough.
The room was excellent—clean and equipped with all the necessary amenities. The location is great, surrounded by trees, creating a peaceful atmosphere. The staff were friendly and helpful.
訪訪客Back from a 3 night stay at the Brenners. As always everything is perfect and the winter atmosphere is hard to beat. Pre stay inquiries are efficiently dealt with. We were upgraded to a beautiful junior suite with nice welcome amenities. Etro toiletries are correct but I missed the Brenners branded toiletries and their scent. Breakfast buffet is among the best I’ve experienced. We also had cocktail and dinner at Fritz & Felix which we love. Gym, pool and sauna are amazing. All the staff we interacted with was professional as usual and charming. Special thanks to concierge Merlin who helped us with our flight and limo transfer issues and tried its best to offer the best possible solution. I have heard there is a renovation soon of the main building. I really hope it maintains its aesthetic and character!
While the hotel itself was fine, our experience with the restaurant was deeply disappointing and far below the expectations set by the website. The photos show a well-decorated and atmospheric space, but in reality, there were no tablecloths, and the tables were not set. Additionally, only half of the restaurant was open, while the rest of the space was dark and uninviting, which created an unpleasant atmosphere. Although the waiter was very friendly and professional, the owner could certainly learn from him. The owner had no idea how to treat or welcome his guests. Without introducing himself, we were rudely told to move from a table, despite there being plenty of space available. This was unnecessary and disrespectful, showing a complete lack of interest in offering hospitality to his customers. Overall, a poor experience in the restaurant that unfortunately tainted our positive impression of the hotel.
CCarlos Alberto JunkesExcelente hotel, com bom café da manhã, quarto e banheiro bem arejados e amplos. Peasoal muito simpático e atencioso.
No quarto não havia ar condicionado. Sorte que estava fresco.