對於想要捕捉碧瑤城市風采的旅客來説,碧瑤小木屋(Chalet Baguio)是一個理想的選擇。酒店距離洛亞幹機場僅有800m。在該地區觀光很容易,約翰·海 度假村、Laperal White House和Pink Sisters’ Convent and Chapel都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括The Mansion和Colorado Falls。客房內的所有設施都是經過精心的考慮和安排,空調在滿足您入住需求的同時又能增添家的温馨感。旅客可以在西餐廳享用可口的美食。閑暇時間在酒店的酒吧喝上一杯,絕對是您休憩放鬆的好選擇。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。在一天的忙碌後,您可以在酒店盡情的享受各種體育和休閑設施。酒店配置有會議廳和商務中心,定能滿足您商務活動方面的需求。提供乾洗服務,為您的旅途省心。
訪訪客2023.02.27
Stayed here for the New Year’s Eve. I was given a twin bed room since the capacity was full. It came to surprise that upon my arrival I was given a voucher which gives me free dinner throughout my stay for 2 nights! The food choice was slightly limited but the taste was very good! Breakfast wise the spread was good for a small hotel, don’t be shocked to taste good breakfast here! Location wise it’s slightly away from the main town as this hotel is located beside Lafayette , which is situated on the hill so the weather is cold at night, which is a nice thing to experience!
This is our first time with Microtel by Wyndham Baguio. We stayed for 3 days and 2 nights with my family, we had an incredible experience. The area and room are clean, the lobby smells wonderful. The complementary breakfast was also good, the taste, servings, and selection were acceptable. The Wi-Fi is okay, but sometimes it's cutting in and out (we stayed on the lower ground). But one thing made this hotel superb is the people. The staff from the front desk are professional, reliable, and courteous. The housekeepers greet you with a smile, even the security guards are hospitable. The location was also a big plus. We will definitely be back. Keep it up 😀
We thoroughly enjoyed our stay at Sotogrande Hotel in Baguio. The room was clean, spacious, and comfortable, and the breakfast offered a fantastic variety of choices. However, what truly stood out to us was the exceptional service we received after we checked out. We accidentally left our luggage in the taxi, and the hotel staff went above and beyond to help us. Andrei Mendoza and John Lloyd Mercado not only assisted in tracking down the driver, but they also coordinated with the police and arranged for our luggage to be shipped to our home address. This level of dedication was far beyond their duties, and it truly showed their commitment to their guests. We believe Andrei and John Lloyd deserve special recognition for their outstanding customer service and genuine care for their guests. Their hard work and compassion make a significant difference, and it’s exactly this kind of service that makes Sotogrande Hotel stand out. Thank you for an unforgettable experience!
The hotel is beautiful and clean, the staff are nice😊
My only concern is try to put some freshener at the lobby✌️
And also please put anti-slip at the bathtub .
All in all its excellent stay. Will recommend to our friends.
Thank you😊
訪訪客We requested the changes in our booking through Ms. Katherine Perez last Saturday, 18 May 2024. We informed her that since my sister and her husband confirmed to join us , hence we requested for the revision of our reservation. We told her we saw the ad that costs P7,500 in one room and we would like to avail that promo. She assisted us for the booking and informed us that we will be paying additional amount of P3,375.00 which we agreed to pay upon check in. She only emphasized to us that we can no longer avail for the privilege discount of the seniors since we are already availing the hotel''s promo. She even sent us an email as proof of the balance amount we have to settle.
However, when we arrived at the check in counter, they are already charging us extra for the 4th person which is not what was discussed to us by Ms. Perez. In the end, we are at the losing end and just have no choice but to pay because she was not allowed by Mr. Cabajar, Assistant Front Office Manager to speak to us to give clarification about the matter.
There's no problem for us to pay the right amount as long as it is properly disclosed with us in the beginning .
It is even our wedding anniversary that we chose your hotel for us to celebrate and unwind. We didn't expect that we will be disappointed in a way. Where is the saying that I just hope no more client/patron would ever feel the same way.
訪訪客This is THE WORST HOTEL I have ever stayed at in my 65 years of travel for business and pleasure. I have stayed in both luxury and budget hotels, but have NEVER stayed in a budget hotel as bad as this one. I AM APPALLED BY THE LACK OF BASIC AMENITIES in this hotel. THERE WAS NO CLOTHES CLOSET, NO DRESSING TABLE, NO BEDSIDE TABLES, NO READING LAMPS, NO LUGGAGE RACKS, NO GLASSES IN THE BATHROOM FOR BRUSHING ONE’s TEETH and NO SHOWER DOOR! The shower had HALF A DOOR - hence when one showers, the water spills out of the shower, and becomes a SAFETY HAZARD. Sadly, we had to buy our own bath towels, because the hotel’s towels were old, grayish and ratty-looking. The hotel has a truly RIDICULOUS KEY CARD: the name of the hotel, the address and even the room number are PRINTED on the card! I have never, ever seen a hotel card such as that! An invitation to burglars! LOL! The hotel has 2 saving graces: 1. A very helpful housekeeping team. The 2 paid FTEs JULIAN MADRINIAN & JOHN MARTIN and the OJTs PRINCESS ALCANTARA, CHRISTINE, JOANNA, JAYSON, ALALAE, GELAICA & RADILYN went out of their way to make us comfortable, despite the lack of basic amenities. They found square tables to serve as a dressing table and they covered our bed with freshly-ironed bedsheets. They respond PROMPTLY to our requests for water, TPs and room cleaning. They were young, unjaded and still passionate about their jobs. 2. The general manager, NATHAN BARROGA was very conscientious and customer-centric! Although he was stationed in their newer hotel, NEWTOWN PLAZA across the Botanical Gardens. He came promptly and addressed our complaints. He offered to move us to the newer hotel with a buffet breakfast thrown-in for the rest of our stay. If not for the (far) distance from the city center, we might’ve accepted his offer. Customer satisfaction is Mr. Barroga’s goal, as he is tenacious about pleasing the guests. He very graciously gave us a delicious cheesecake, which we liked very much and shared with the housekeeping staff. I very rarely write negative feedbacks about the hotels and restaurants we’ve been to, but I believe that guests should be aware of what to expect before making reservations.