碧瑤 - 埃爾西利圖酒店的評論

Neither Agoda nor the hotel informed us of the requirements for travel to Baguio. As a result, we were stuck at a checkpoint for 1 ½ hour trying to hastily arrange the needed paperwork. This time sucking inconvenience and hassle would have been avoided had the hotel let us know before travel that we needed to visit a website and upload copies of licenses etc. (there had been various personal emails between us). The Covid requirements were very proforma, all easily provided and accomplished but not when you are stuck on a mountain road at a checkpoint with barely an internet signal. I was furious. This was a screw-up. When I arrived at the hotel. The manager came to speak to me. She took responsibility. We worked out a reasonable settlement. She did her job in spades. I was so impressed. And I let her know. So, yes – stay in this hotel. The staff care, make adjustments and take responsibility when they screw up. The room was fine. TV worked very well – had premium channels and good reception. This hotel is run by someone who cares about their service and their customers. It shows.