智選假日套房酒店貝克斯菲爾德中央

智選假日套房酒店貝克斯菲爾德中央的評論

智選假日套房酒店貝克斯菲爾德中央

3001 Buck Owens Blvd, 93308 貝克斯菲爾德, 加利福尼亞州, 美國查看酒店詳情
智選假日套房酒店貝克斯菲爾德中央
智選假日套房酒店貝克斯菲爾德中央智選假日套房酒店貝克斯菲爾德中央智選假日套房酒店貝克斯菲爾德中央
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智選假日套房酒店貝克斯菲爾德中央 評論-真實住客評語

4.3/5
很好
15則評價
真實評價
位置4.3
設施4.3
服務4.3
衛生程度4.3
篩選條件：
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所有評價(15)
正面評價(9)
附有相片或影片之評價(1)
負評(6)
訪客
套房 - 帶1張特大床和2張大床
入住日期 Jul 2024
家庭旅遊
2則評價
5.0/5
傑出
發佈於 2 Agt 2024
We had a 1king + 2queen bed suite for a family of 5. The room is very clean and spacious. The hotel has a nice outdoor pool which the kids love. It is also close to several restaurants. IHop was an 8 min walk. We love it and will definitely book again.
翻譯
M.Y. Virginia
套房 - 帶2張大床
入住日期 Jul 2023
家庭旅遊
8則評價
4.0/5
很好
發佈於 20 Jul 2023
The riom is very clean, and comfortable, and no smoking as well as pets are not allowed, so the air in the room is fresh. But the ice machine is out of function.
翻譯
訪客
特大床套房
入住日期 Jan 2023
夫妻／情侶
2則評價
3.7/5
發佈於 19 Jan 2023
Good and central location. Some rooms were on construction, breakfast with cinnamon rolls and waffles
翻譯
Jessica L
入住日期 Jun 2024
與好友旅遊
1.0/5
發佈於 10 Jun 2024
Be careful about rates. This hotel will charge you $50 per person extra if you have more than 2 people. The booking websites won’t show you this. The IHG website will show this but it looks like other IHG hotels in the area won’t and I know other brands won’t. I’ve never had a hotel charge extra for 4 people in a two queen bed. I’d choose another hotel.
翻譯
來自住宿之回應: Hello, Jessica L It's always a pleasure to read the opinion of our valued guests. Thank you for making our Holiday Inn Express & Suites Bakersfield Central your primary choice for accommodation. I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. Also, please check your private messages. I would like to assist you further. We strive to deliver the most delightful and awesome experience every time. Hopefully, we will get to host you again! We just can't wait to show you the improvements. See you soon. Alejandro G. Case Manager IHG Hotels & Resorts Service
Chris S
入住日期 Apr 2024
商務旅客
1.0/5
發佈於 3 Apr 2024
Booked a single King on the road through the IHG app. Arrived and was told no single King was available. Asked if I would be OK with a double queen room instead. Before I reached my room. Via my credit card notification, I realized the persons at the front desk had up charged me to the double queen price. Immediately returned to the front desk and was told they could not honor the original price that I had booked on the app. Canceled my reservation on the spot. After 5 days I at least finally got my refund. Dear IHG, your app should not allow reservations for rooms you do not have available. If it happens you should at least honor the original price if you change up rooms. Just a poor customer experience overall.
翻譯
來自住宿之回應: Hello, Chris S We value your opinion. It helps us understand how to serve our guests better. Thank you for making our Holiday Inn Express & Suites Bakersfield Central your primary choice for accommodation. I shared your comments with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. Also, please check your private messages. I would like to assist you further. The goal of our staff is to make you feel relaxed and at home. We look forward to seeing you again in future travels. I'm sure you will love the changes and improvements based on your priceless feedback. Alejandro G. Case Manager IHG Hotels & Resorts Service
訪客
入住日期 Feb 2024
獨自旅遊
4.0/5
很好
發佈於 18 Feb 2024
This is a pretty new hotel. The room was large and comfortable. The staff was helpful - I had driven over 10 hours to get there and was a bit forgetful checking in but they got me through it. The hotel is across the street from a good brewery with great food. Just what I needed to rest up for another day of travel.
翻譯
Connector46667434814
入住日期 Okt 2023
其他
5.0/5
傑出
發佈於 20 Okt 2023
Great stay, quiet comfortable room. Nice Massage chair in the lobby as well ! Stayed in quite a few hotels over the last month and very few seem to acknowledge member status anymore. However, this place was the exception, Betty at the Front Desk acknowledged our status a couple of times. It showed she cared that we stay at IHG properties a lot ! Not really a status guy but when she thanked us for being a Platinum member I realized that she was probably the first one to actually say it. Thanks Betty !! The hotel is in nice condition, we had great parking ( it gets gated at night, kind of) our room was clean, really quiet and quite large. We'd stay here again if in the area.
翻譯
Linda R
入住日期 Jan 2024
家庭旅遊
3.0/5
發佈於 20 Jan 2024
The water pressure was very low in the bathroom. The windows were so dirty, we couldn’t see out of them. My daughter lived the indoor gym except she said there were no cleaning wipes for the equipment. The staff were very nice and attentive!!! The room was very clean except for the windows.
翻譯
來自住宿之回應: Hi Linda R, Thank you for staying with our Holiday Inn Express And Suites and for taking the time to provide feedback about your experience. It’s a pleasure having our valued guest. Thank you for your loyalty and for always staying with our hotel brands. We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. eMedia Coordinator IHG Hotels and Resorts Service
Jin M
入住日期 Apr 2024
家庭旅遊
1.0/5
發佈於 19 Apr 2024
Worst experience ever at a hotel. Rude and condescending receptionist who didn't allow us to check in. Had to find a new hotel last minute late at night.
翻譯
來自住宿之回應: Hi Jin M, Thanks for staying with Holiday Inn Express & Suites Bakersfield Central. We value your business with us. Our guests can count on us to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message to obtain additional details. Again, thanks for staying with us. We value your input and would love to make it up to you. Sincerely, Connie D Case Manager IHG Hotels & Resorts Service
訪客
入住日期 Jun 2023
夫妻／情侶
2.0/5
發佈於 30 Jun 2023
We stayed at Holiday Inn on Marriott Dr in Bakersfield, California.. We used points for a reward night. We got a room basically stripped of needed items. We had no refrigerator, no microwave (though they did bring one up at our request); no shampoo, conditioner, or body wash; no hairdryer; no laundry bag; the lamps beside the bed had a place to plug in a charger plug, but the plug did not fit so that feature was useless (and we had to move bedside tables to locate plugs); stained carpet; not even a pen/piece of paper to jot notes. But there were two telephones! Now, this I contrast with our stay last night at a Holiday Inn in Ukiah, California. It, too was a rewards night. We had an immaculate room with absolutely everything we needed, just as if it was the most expensive room in the hotel.
翻譯
來自住宿之回應: Hi Joan W, We appreciate you for choosing to stay at our Holiday Inn Express Bakersfield Central for this trip and for sharing your feedback. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We aim to give our guests an efficient stay in a place that feels fresh and focused only on the features and services you need; I am sorry we did not deliver this time. I shared your sentiments with our hotel management and trust that proper actions will be taken to avoid this from happening again. Until your next stop in the area, we look forward to hosting you again to redeem your confidence. Sincerely, Grace L. Case Manager IHG Hotels & Resorts Service
訪客
入住日期 Jul 2023
獨自旅遊
5.0/5
傑出
發佈於 22 Jul 2023
Only a one night stop while traveling but the room was spacious and comfortable. Access was good with lots of parking. Morning coffee in room. Didn't try the breakfast but appears to have a good serving area with multiple options. Staff was friendly and courteous.
翻譯
訪客
入住日期 Feb 2023
其他
4.0/5
很好
發佈於 11 Feb 2023
We found the Holiday Inn in Bakersfield CA wonderful because it had restaurants. The room was nice. We found the servers delightful and charming and professional. The barman made very sweet martinis, which was not to our liking. We sat at the bar and had dinner. My wife had a chicken sandwich and I had ham and cheese sandwich. We also had breakfast on the way out. I had scrambled eggs and bacon and sausage.
翻譯
訪客
入住日期 Des 2022
其他
2.0/5
發佈於 5 Des 2022
We stayed here on a planned trip home. We stayed using our Holiday Inn Rewards. As usual, we were given a less desirable room. The room was on the 2nd floor and the window overlooked a walled-off rooftop that contained A/C units. There was no view at all. The lamp next to the couch didn't turn on. I finally figured out that it was unplugged and pulled out the couch to access the outlet. And when we went to use the refrigerator, it was warm and not working. We were very disappointed in the room and it was by far the worst HIE we stayed at on this trip. We stayed at 7 properties total. The property is under remodel, but we were told that the rooms were all completed. The bathroom was modern, and the pillows were perfect. The breakfast did include a Belgium waffle maker which is rare at any HIE anymore. So, I did enjoy that. And the girl at the front desk was super friendly. The final observation we made was that the pictures shown of the hotel do not show the spiked fence that surrounds the property. They have padlocked the 2 pedestrian gate entries off of the sidewalk along with one of the car entries. There is only one way to get into the property. It made us wonder about the safety of the area. Also, there is no crosswalk to get across to the other side of a 4-lane highway which is where most of the entertainment and restaurants are. You need to walk a block in either direction to access a light to safely cross.
翻譯
來自住宿之回應: Hi Riverhouse55, Thank you for sharing your thoughts about your stay and for doing business with IHG. We appreciate you choosing the Holiday Inn Express & Suites Bakersfield Central for your visit. We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting., and I am sorry to learn about the conditions that prevented you from having a pleasant stay. IHG cares about your experience, and I appreciate your taking the time to let us know. What you described isn’t what we want for any guest, and it is important the hotel take steps to prevent this from happening again. I have shared your comments with the hotel management and will use your review to help us improve our service and will keep developing ways to enhance our services. Again, thanks for staying with us. We take your feedback seriously and welcome the opportunity to serve you better. Sincerely, Crisel V. Case Manager IHGService