巴庫大道附近的巴庫酒店

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

我喜歡接待

Best beach view Hotel... Little far from city center but really very nice to stay... Good staff... Rooms are clean with balcony to the view to beach... Clean place... Good breakfast.... Good amenities... Love the place... 😃🙏🏻 Hope to be visit soon .. keep it up.

I am a Marriott Gold member travelled with friends, we chose to stay at Sheraton. The experience and hospitality was absolutely pleasant. We were pleasantly (with a big smile) greeted by Mr Orkhan at the lobby and he was very happy to consider our requests and provided room upgrade and also connected room. The room had a great view and spacious. Orkhan made our experience very delightful. He gave us suggestions on places to see and restaurants to go to. Marriott you have an excellent employee in your hotel, your customers will be well taken care. I will recommend the hotel and stay to family and friends

酒店鄰近 Khatai Metro station 步行只需約5-10 分鐘. 鄰近地鐵站有超級市場. 職員可用基本英語溝通, 並且十分友善及樂意幫助. 房間舒適整淨光猛, 如需要拖鞋可詢問職員送到房間. 而牙刷及其他用品則需要收費. 每層走廊設有飲水機. 備有冷熱水提供 唯一遇到的問題是房間十分焗熱, 調較空調後也沒有改善. 詢問職員後, 說是中央冷氣的設定,所以不能調較.並建議我們開窗. 但因為我們是兩位女孩,感覺不太安全...

Уютный отель, хорошее расположение. В номерах чисто, сами номера просторные. Вежливый персонал. Вкусный завтрак, но не совсем разнообразный. В номерах не хватает освещения, так как очень высокие потолки, а лампы на такую квадратуру не тянут)

可以說是巴庫性價比最高的國際酒店，從前台到客房服務都非常貼心。至於客房麪積更是秒殺老城附近的酒店。另外如果是從機場往返的話建議從酒店這邊預訂出租車，價格良心，比自己找車好很多。

Very bad customer service , stopping AC and the room doesnt have even a window and threatning if we need AC I should pay more although it is already paid . Unfriendly receptionists and nearest metro about 20 min walk . Wifi not working when we arrived . I dont recommend this hotel at all

Although the hotel is not in the heart of the city, the area is in a very pleasant residential quarter. There are good pubs, restaurants and pastry shops nearby. At night there is a grocery store and a pharmacy right next to the hotel. The rooms are clean and nice, the staff are very helpful in everything.

非常安靜,組織良好的地方。工作人員非常熱情友好。早餐很好,但有點有限。客房服務是最好的。設施可用,餐廳,咖啡店,酒吧,水療中心,游泳池,健身房和洗衣房。................................................................................................................................................................................................................................................................................................................................................................................................................................................