來自住宿之回應: Dear Guest,We appreciate your kind words and positive review! It was wonderful to host you, and we are glad you had such a good experience. Come back anytime!Sincerely,Manager
訪客
單卧室別墅 26
入住日期 2025年4月
情侶
4則評價
3.5/10
發佈於 2025年5月13日
We faced several problems during our stay at this villa:
— The stove, microwave, and coffee machine were not working at all.
— The place was very dirty upon arrival — hair on the floor, a filthy sofa, and no cleaning service provided throughout our 4-day stay.
— The air conditioning turned on and off by itself unpredictably.
— There was no hot water at random times, both in the mornings and evenings.
— After one of the rains, a large amount of water leaked from the roof into the villa.
This property definitely doesn’t match its price. It was a disappointing experience overall, and I wouldn’t recommend it.
The only positive aspect was the nice view of the rice fields — but that alone doesn’t make up for all the issues we encountered.
翻譯
來自住宿之回應: Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations. We take all guest concerns seriously and immediately investigate the issues you mentioned.We appreciate your feedback and will continue to work on improving our services. We hope you enjoyed other aspects of your stay and would consider visiting us again in the future.Warmly,Manager
來自住宿之回應: Dear Guest,Thank you for your detailed feedback. We are sorry to hear that your stay did not meet your expectations, and we would like to address the concerns you raised.Villa No. 32 is located at the innermost part of the property, offering a more secluded and private experience. However, we understand that the surrounding construction and farmland might have caused some discomfort during your stay. While we strive to ensure privacy, the open design of the villa and its proximity to local villages and farmland may occasionally lead to interactions with locals. We apologize if this made you feel uneasy.The open-air design of the living room is intentional, aimed at providing a connection with nature. However, we understand that it may not suit everyone. Geckos and mosquitoes are part of the natural environment in Bali, and we provide insect repellents and conduct regular pest control to minimize their presence.We sincerely apologize for any miscommunication or delays in responding to your inquiries prior to your arrival. Our team is committed to improving our communication to ensure a smoother check-in and check-out process for all guests.Regarding the location, the roads leading to the villa can be challenging, especially during heavy rains, and we understand how this could affect your experience. We recommend our guests arrange transportation with us for convenience and better guidance.As for the cleanliness, we take this feedback seriously and will ensure our housekeeping team addresses the issues you mentioned.We appreciate your honest comments, as they help us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to provide a better experience in the future.Best regards,Manager
¡Unas magníficas vacaciones en la selva! Villa Green Flow ofrece una experiencia de alojamiento única rodeada de naturaleza y bellos paisajes. Personal amable y cómodas habitaciones le permiten relajarse y disfrutar de la atmósfera de privacidad.
翻譯
來自住宿之回應: Dear Arianna, Thanks for the fantastic review! It was a pleasure hosting you, and we are glad you had a good experience. We work hard to ensure our guests are happy, and your feedback is very encouraging. Hope to see you again!Sincerely,Manager
來自住宿之回應: Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations and would like to address your concerns.Our property is designed to embrace an open-air, nature-focused concept, as shown in our promotional photos. We apologize if this design did not align with your preferences or expectations. The location in the fields offers a serene and natural experience, but we understand it may not suit everyone.Regarding the bugs, the open-air layout and proximity to nature do mean that insects can sometimes be present. However, we take pest control seriously and provide measures such as insect repellent and regular treatments to minimize this. We are also looking into ways to address any gaps in the doors to further improve the guest experience.As for cleanliness, we sincerely apologize if the condition of the floor or bedding did not meet our usual standards. We will review this feedback with our housekeeping team to ensure that all areas, including sheets and bedding, are thoroughly cleaned and inspected before each check-in.We value your input and will take your comments into account as we continue to improve. Thank you for staying with us, and we hope to provide a better experience should you choose to visit again.Best regards,Manager