大山景別墅度假酒店(Great Mountain Views Villa Resort)

Third Class with Without AC Staff is Okay But Comfort 0

I stay for 1 night with my family, I booked for a room with triple bed configuration. When I arrived, they told us the room had a problem, so they should move us to different room but with only with 1 bed configuration. I refuse to accepted, since I paid for higher and more expensive room type. Finally they give the triple configuration bed room with a notes that 1 light switch are leaked with water from rain, so can not operate (can be dangerous). Actually they have another 2 bedrooms available, the lady on the reception is wiling to give (she is very helpful and very polite, she is the only positive feedback I can give to this hotel), but she have to re confirmed with the manager, and the manager said no. When I checked in, I also send the confirmation letter to the manager via WhatsApp, He only read my message and not reply (I've been stayed more than 50 hotels around the world, this is my only experience there is a person called hotel managed didn't reply guest message). Anyway, back to the property, first of all, it is dirty from the bathroom to the common/public area, you will easily find dust, dead insects, trash, etc. The bathroom is weird because its open air and there is no roof. The time I stayed there, it was raining whole day and night, so when I take a bath, there is a natural water from rain, no shower needed to keep you wet yet dirty. (Maybe it is a natural concept, which I don't understand). The bed is using bed sheet and blanked with dark chocolate color (which for me, again not common), as far as I know, one of the reason hotel using all white bed sheet and blanked is to make sure there is no stain, dirty spot, insects, etc. To make sure all sheet is clean (but if the hotel purposes to hide the dirty spot, the hotel doing a good job!) I can list down all the negative feedback for this properties and make a book for it, but I guess those comments are enough to give the whole picture of the hotel. Again, the only good thing about this hotel is the lady on the reception (sorry forget her name), she is the only valuable asset of this property. One last thing to say, If you want to have a good experience, find so many hotel/villa with this price (even cheaper) around the area with much much better product and services, If you want to waste your money and have bad experience, this is the best place to stay!

The hotel is set in a quiet location with gorgeous views of Mount Agung and you are surrounded by lush rice fields.You can order dinner from the onsite restaurant and that is a big help since the hotel is located far away from the town center.The staff is friendly but they need to be trained a little more to better explain things to guests when you check in.For example the room key works one way when you lock the door from the outside and works the other way when you lock the door from the inside. However, no one told me this and I spent MANY frustrated moments tinkering with the door lock.To be fair,the staff was super helpful and attentive once I expressed all my concerns.It was also sometimes a bit hard to actually locate a staff member.You had to amble around until you spotted someone helping another guest, or saw them in the kitchen etc.The main problem I had during my stay was that there was a gecko inside my room that kept making weird noises and pooping regularly.The staff tried to get rid of it but it promptly came back into the room through gaps in the rafters.I could not leave anything open inside the room and had to make sure everything was closed at all times so that nothing got into my luggage.That was a hassle not to mention the fact that I was petrified of cohabiting with a gecko.Staying in Selat was a convenient jumping-off point for East Bali and this place was a good choice.However the place needs some improvements that can elevate it to the next level.

This was a truly wonderful overnight stay. The view was incredible. The staff were so helpful and friendly. The food was great and reasonably priced for Bali. We could onky hear sounds of nature. The pool was in good condition and considering that Bali has been virtually closed off, the rooms were in good condition. The hot water was a bit old and limited but it worked. We will stay here for longer on our next visit as it a wonderful discovery.

Des paysages magnifiques dans un lieu très préservé seul bémol le mobilier et les structures d accueil bien vieillissantes qui méritent un bon coup de peinture et de rénovation Le personnel est très accueillant et possibilité de se restaurer sur place même si la carte est réduite

Unreal location with a lovely view of Mount Agung. My wife and I stayed here as a staging area for climbing the mountain. Our experience was delightful. The entire staff treated us like family and our room was beautiful. The room had an outdoor shower and bathroom that was unique and wonderful (hot shower felt good after trekking in the rain). This is a must stay!!

Room is big and spacious, have a spacious outdoor bathroom. The view from the resort is super!! With the paddy field and mount Agung view. Staff was welcoming and very helpful. There is no air con in the room but it’s ok due to cold weather in that area. Overall, good experience staying here!

Très belle vu, les chambres sont un peux vieillot et mal isolé des insectes. Mais vu incroyable et personnel adorable

Elegant and clean cottage rooms, breathtaking views of Mt. Agung and rice terraces from the restaurant and lovely staff make the resort an absolute choice to stay when in Sideman. Just sit back in the restaurant in the evening, order a pot of Honey Ginger tea and dupe your self in the beauty the surroundings have to offer. It’s an experience you cannot afford to miss. Breakfast spread at the restaurant is decent. All I can recommend is addition of new variety of food options in the restaurant menu for the guests.