來自住宿之回應: Dear Valuable Guest, Thank you for sharing your recent stay experience! It sounds like you had a very positive time at our hotel.We're happy to hear that you found our WhatsApp service convenient for both pre-arrival inquiries and contacting needs and services during your stay. We strive to make communication easy and accessible for our guests.We appreciate you understanding the spa being fully booked on your check-in day, and we're glad you were able to secure an appointment for the next day. It's fantastic that you enjoyed your first spa treatment and found it effective.Thank you for acknowledging our friendly staff! We take pride in creating a welcoming environment for all our guests.We're always looking for ways to improve our guest experience, so please don't hesitate to let us know if there's anything we can do differently next time. We appreciate your feedback and look forward to welcoming you back again soon.
來自住宿之回應: Dear Valuable Guest, Thank you for sharing the details of your stay! It sounds like you had a wonderful time relaxing by the beach.We're happy to hear you enjoyed the unique welcome drink of a whole coconut and iced tea, and that the room's size, balcony, and double shower met your needs. A one-minute walk to the beach is fantastic – the perfect way to unwind and enjoy the sunset!We appreciate you letting us know about the small pool and the breakfast delivery option. We're always looking for ways to improve, so your feedback about the blocked water filter and noise from the street is valuable. We'll look into solutions to address these concerns for future guests.Thank you again for your feedback and for choosing our hotel. We hope to welcome you back for an even more enjoyable stay next time!
Yuchia
豪華間 - 可使用泳池
入住日期 2024年4月
與好友旅遊
5則評價
5.0/5
傑出
發佈於 2024年6月6日
服務很好
還有送歡迎飲品跟酒
附近幹嘛也都很方便
價格合理
來自住宿之回應: Dear Yuchia, We're delighted you enjoyed your stay! We appreciate you highlighting our excellent service, and we're glad you felt welcome with the drinks and wine upon arrival. The convenient location and reasonable price are exactly what we strive for to make our guests' experience enjoyable. We'd love to hear your suggestions for improvement! We value your feedback and hope to welcome you back again soon!
來自住宿之回應: Thank you (name) for your valuable feedback, we are sorry about the bugs in your room. It rarely happens, but sometimes here in the tropics it can be unavoidable,we have taken care of it. Thank you.Best ReagardsAanMarketing Team
訪客
泳池景豪華雙人間 - 帶陽台
入住日期 2024年10月
與好友旅遊
9則評價
4.0/5
很好
發佈於 2024年12月26日
服務環境還不錯,就是晚上附近有夜店,音樂聲有點大
訪客
豪華間 - 可使用泳池
入住日期 2024年3月
與好友旅遊
2則評價
5.0/5
傑出
發佈於 2024年6月23日
房間太好了,出門就是私人泳池。餐廳的食物也很好吃,我們提早退房,凌晨還為我們準備了早餐
來自住宿之回應: Dear Valuable Guest, We're delighted to hear you had a fantastic stay! It sounds like you truly enjoyed relaxing in your private pool room, and we're happy our restaurant's delicious food hit the spot. We appreciate you letting us know about your early check-out, and our team was happy to ensure you had breakfast despite the early hour. We strive to provide a comfortable and accommodating experience for all our guests. We're always looking for ways to improve, so please let us know if there's anything we can do differently next time. We value your feedback and hope to welcome you back again soon!
訪客
泳池景豪華雙人間 - 帶陽台
入住日期 2024年4月
夫妻/情侶
23則評價
5.0/5
傑出
發佈於 2024年5月16日
服務很好,陽台房很大!東西很好吃!位置也很方便!還會再來
來自住宿之回應: Cheers!
匿名用戶
泳池景豪華雙人間 - 帶陽台
入住日期 2024年4月
夫妻/情侶
3則評價
5.0/5
傑出
發佈於 2024年6月10日
非常推薦 離海很近
來自住宿之回應: Dear Valuable Guest, Wow, thank you so much for the amazing review! We truly appreciate you taking the time to commend our surroundings, amenities, cleanliness, and service with perfect 5-star ratings. It means a lot to our team to know we provided such a positive experience. We're also happy to hear you enjoyed our close proximity to the sea – it's definitely a perk! If you have any recommendations on how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
訪客
豪華間 - 可使用泳池
入住日期 2023年6月
夫妻/情侶
11則評價
5.0/5
傑出
發佈於 2023年7月18日
非常安靜 環境好
來自住宿之回應: Great, thanks!
匿名用戶
竹林豪華房
入住日期 2025年1月
夫妻/情侶
2則評價
2.5/5
發佈於 2025年2月13日
We reserved a Deluxe Bamboo room, but we were assigned a totally different decorated room and much smaller from the photos on the website. They insisted that’s the same room type. When I put forward the inquiry, they reply to me “Our Bamboo Deluxe rooms on the ground floor are fully booked, and availability is based on current bookings.”
By the way, my room was on 2nd floor.
I can’t believe that we didn’t get any explanation while we check in, and if we didn’t observe the difference they just pretend nothing happened.
Be careful with this situation, if you reserved a room which is fully booked they will just base on current availability to assign a room to you.
Also at the night, it’s SUPER NOISY!!! Not sure where is the noisy from, probably it’s from neighboring music club, super loudly. it’s truly terrible stay experience in my life.
翻譯
Belousova Evgeniia
竹林豪華房
入住日期 2025年1月
獨自旅遊
3則評價
5.0/5
傑出
發佈於 2025年2月14日
Обалденный, утопающий в зелени отель. Оазис среди шумного Чангу. Вкусные завтраки, удобные номера, отличный коворкинг.
翻譯
來自住宿之回應: Hi, EvgeniiaWe're delighted to hear that you enjoyed here. Thank you for choosing us, can't wait to welcoming you again soon!Best,ErinMarketing Team
Biancajade
泳池景豪華雙人間 - 帶陽台
入住日期 2025年1月
夫妻/情侶
8則評價
5.0/5
傑出
發佈於 2025年2月7日
A lovely stay with everything you need! Friendly staff, delicious food and a comfortable stay
翻譯
Stepan Putintsev
竹林豪華房
入住日期 2025年1月
獨自旅遊
9則評價
4.7/5
優秀
發佈於 2025年2月7日
Отель, новый, очень чистый. Номера все свежие, локация нормальная.