普里帕優甘別墅的評價

來自住宿之回應: Dear Guest,Thank you for your response. We sincerely appreciate your continued engagement and are grateful for your understanding as we work to improve the experience we provide to all our guests.We value each piece of feedback we receive, as it plays an important role in ensuring that our service remains aligned with our guests' needs and expectations. We are committed to making continuous improvements, especially in the areas you’ve highlighted, including cleanliness, noise management, and overall guest comfort.Your experience is important to us, and we understand how disappointing it can be when your expectations are not fully met. We take all concerns seriously and will be addressing the issues you’ve raised with the appropriate teams to ensure that future guests can enjoy a stay that reflects the high standards we aim to uphold.If there is anything further you would like to discuss or any additional insights you wish to share, please do not hesitate to reach out. Your feedback helps us refine and enhance the services we offer, and we would greatly appreciate any further thoughts you may have.We hope to have the opportunity to welcome you back to Puri Payogan Villa in the future. Should you choose to visit again, we are committed to ensuring that your experience is both comfortable and enjoyable.Thank you once again for your valuable feedback.Best regards,Puri Payogan Villa Team

來自住宿之回應: Dear Guest,Thank you so much for sharing your feedback with us. We truly appreciate your comments, and we're happy to hear that you had a comfortable stay at Puri Payogan Villa.We understand that our location may be a bit tricky to find for some guests, and we are constantly working to improve the clarity of directions and signage to make it easier for future visitors. We're grateful for your understanding in this regard, and we hope it didn't detract from your overall experience.It's wonderful to hear that you enjoyed our delicious breakfast! We take great pride in offering fresh and tasty options, and it's so satisfying to know that it was a highlight of your stay. We’re also pleased that you had a chance to relax and enjoy our clean swimming pool, which we maintain carefully to ensure that our guests have a refreshing and pleasant experience.Thank you again for your thoughtful feedback. We hope to have the opportunity to welcome you back to Puri Payogan Villa for another relaxing and enjoyable stay in the future.Best regards,Puri Payogan Villa Team

來自住宿之回應: Dear Guest,Thank you for taking the time to share your detailed feedback. We deeply regret that your experience at Puri Payogan Villa did not meet your expectations, and we sincerely apologize for the inconvenience and discomfort you encountered during your stay.We understand that our location, while offering peaceful surroundings, can be challenging to access due to its remote nature and the terrain, especially for those with mobility issues. We sincerely apologize if this caused any difficulties, and we will review our communication about the accessibility of the property to ensure guests are fully informed before booking.Regarding the cleanliness concerns, we are extremely sorry to hear about the issues you encountered with the bed sheets, kitchen hygiene, and the overall cleanliness of the room. This is certainly not the standard we aim to provide, and we are taking immediate steps to address this with our housekeeping team to ensure that these concerns are rectified and that all rooms meet our high cleanliness standards.We also apologize for the disturbances you experienced due to noise pollution from both the electrical appliances and external sources like nearby construction or maintenance work. We completely understand how disruptive these factors can be, and we are taking your feedback into consideration to improve our guest experience, especially in terms of noise control and the quality of in-room appliances.Additionally, we appreciate your honesty regarding the water situation. We will certainly look into this matter and take any necessary action to ensure that water quality and pressure are improved for future guests.We value all guest feedback, whether positive or negative, as it helps us improve our services and facilities. We hope you will allow us the opportunity to provide you with a more enjoyable experience in the future, should you decide to give us another chance.Once again, we sincerely apologize for the discomfort you faced and thank you for your valuable comments.Best regards,Puri Payogan Villa Team

來自住宿之回應: Dear Guest,Thank you for sharing your feedback with us! We are glad to hear that you found the value for money to be good during your stay at Puri Payogan Villa. We always aim to provide a comfortable and affordable experience for our guests, and it’s wonderful to know that you felt it was a good choice.We understand that our hillside location may present some challenges, particularly with the lack of an elevator. We sincerely appreciate your understanding and are pleased that our team was proactive and helpful in assisting with your luggage. Our staff is always ready to ensure that our guests have a pleasant stay, and it's great to hear their efforts were appreciated.We also acknowledge that the dampness you mentioned may be due to our natural, lush surroundings, which can sometimes create these conditions. Please know that we are continuously working to improve the overall comfort of our rooms, and your feedback is valuable in helping us focus on areas that need attention.We appreciate your honest review and hope to welcome you back in the future for another enjoyable stay.Best regards,Puri Payogan Villa Team

來自住宿之回應: 尊敬的賓客，非常感謝您與我們分享您的回饋。我們很高興聽到您入住愉快，尤其是那間可以欣賞壯麗火山景觀的客房。很高興您欣賞到我們周圍的美景，並覺得泳池乾淨清爽。我們也很高興得知，飯店位於山上，地理位置優越，方便您騎自行車，這對您來說並非問題。非常感謝您向我們反映浴室排氣扇的問題。我們一定會調查此事，確保其正常運行，為未來的客人提供舒適的住宿體驗。您的回饋有助於我們持續改善設施和服務，我們一定會解決這個問題。至於鹹水，我們理解這可能會讓您感到意外，您說得對——島上許多地方都存在鹹水問題。然而，我們也知道這對遊客來說可能比較陌生，感謝您的理解。再次感謝您的悉心評論。我們始終致力於為賓客提供盡可能愉悅的入住體驗，您的回饋對我們實現這一目標至關重要。我們期待您再次光臨，並確保您擁有更美好的下次入住體驗。此致，普里帕優甘別墅團隊

來自住宿之回應: 尊敬的賓客，感謝您的好評！我們很高興您在普里帕優甘別墅度過了一段寧靜愉快的時光。我們很高興得知我們的團隊在您入住期間為您提供了及時周到的服務。我們非常感謝您的理解和慷慨的回饋。正如您所說，別墅位於僻靜，氛圍寧靜祥和，我們很高興您能享受這份寧靜祥和。我們也感謝您對壁虎的幽默點評——親近大自然確實會帶來一些有趣的體驗，我們會確保未來的客人了解這一點。再次感謝您選擇我們並認可我們提供的優質服務。我們希望很快能再次歡迎您再次光臨，享受輕鬆愜意的體驗！此致，普里帕優甘別墅團隊

來自住宿之回應: 尊敬的賓客，感謝您與我們分享您的回饋。對於您在入住期間遇到的問題，我們深感抱歉，也非常遺憾您的體驗未能達到我們一貫的高標準。您的回饋對我們至關重要，對於排水問題以及我們團隊未能及時回應，我們深感抱歉。您的浴室淹水了兩天，而且我們多次投訴後才派維修人員過來，這令人無法接受。對於您被要求更換房間，而您返回後房間卻沒有得到妥善清潔，我們也深感抱歉。這顯然不符合我們預期的服務水平，我們理解這種情況對您來說一定非常令人沮喪。對於經理溝通不良以及未能及時令人滿意地解決您的問題，我們也深感抱歉。我們有責任確保所有客人都得到妥善的照顧，我們承認在這次事件中我們未能做到。您的賠償請求未能得到充分的跟進和解決，這完全不可接受，我們目前正在審查相關流程，以防止將來再次發生此類事件。請知悉，我們的團隊將處理此事件，以確保我們改善賓客服務，避免將來再次發生此類問題。對於您的入住體驗因這些問題而受到影響，我們深感抱歉，我們理解您的失望。我們很樂意與您再次討論此事，以解決任何遺留問題，並確保您感到被重視。您的體驗並未反映我們力求提供的服務水準，我們致力於改進，以避免將來再次發生類似情況。再次感謝您向我們反映這些問題。我們希望您以後能重新考慮入住我們酒店，我們也希望有機會恢復您對我們酒店和服務的信心。此致，普里帕優甘別墅團隊

來自住宿之回應: 尊敬的賓客，感謝您抽空與我們分享您的回饋。我們非常重視您的想法，並很高興聽到您對我們的服務感到滿意。我們的團隊以向所有賓客提供友善周到的服務而自豪，我們很高興得知這為您的入住體驗帶來了積極的提升。我們理解，雖然我們的位置雖然能為您提供自然寧靜的休憩之所，但距離烏布市中心可能略遠。我們很高興得知這段距離並未造成太大的不便，並且我們隨時準備為您提供交通選擇，讓您盡可能輕鬆地享受住宿。我們也非常重視您對餐飲的回饋。我們致力於提供多樣化的選擇，但我們理解每個人的用餐偏好各不相同，很遺憾我們的餐飲未能達到您的期望。我們將重新審視我們的餐飲服務，並探索改善賓客用餐體驗的方法。關於清潔度，如果房間的某些方面（例如地毯上的灰塵）未能達到您的標準，我們深感抱歉。雖然我們致力於保持清潔舒適的環境，但我們也意​​識到，位於森林地帶有時會帶來額外的灰塵問題。不過，我們致力於提升飯店所有區域的清潔度，並確保我們的客房服務團隊能夠解決這些問題。積極的一面是，我們很高興聽到您覺得床墊非常乾淨，我們也非常感謝您理解我們自然環境帶來的挑戰。再次感謝您的建設性回饋。我們希望有機會再次歡迎您，並為您提供更愉快的體驗。此致，普里帕優甘別墅團隊

來自住宿之回應: 尊敬的賓客，感謝您抽空與我們分享您的入住體驗。我們很高興聽到您對套房的評價，並覺得它寬敞舒適。我們始終致力於提供舒適的住宿體驗，很高興得知房間符合您的期望。我們也感謝您對某些區域清潔度的回饋。很遺憾，部分牆壁清潔不徹底，油漆也有問題。我們一定會檢查房間，並與客房服務團隊溝通，確保所有區域都得到妥善維護，以便未來賓客使用。對於套房熱水問題在您入住期間未能解決，我們深感抱歉。我們瞭解所有設施正常運作的重要性，並對此造成的不便深表歉意。請知悉，我們將認真對待此事，並確保必要的改進。關於別墅的位置和交通，我們非常感謝您的回饋，並對狹窄道路的不便深表歉意。安全和便利對我們至關重要，我們將考慮改進入口，讓客人更方便、更安全。我們理解狹窄的道路可能帶來挑戰，感謝您的耐心和理解。再次感謝您的詳細回饋。我們重視您的意見，因為它們有助於我們改進，並確保客人獲得最佳體驗。我們希望有機會再次歡迎您，並在未來為您提供更順暢、更愉悅的住宿體驗。此致，普里帕優甘別墅團隊

來自住宿之回應: 尊敬的賓客，非常感謝您與我們分享您的回饋！我們很高興您在普里帕優甘別墅 (Puri Payogan Villa) 的入住體驗非常愉快。我們很高興您覺得我們的位置非常理想—靠近烏布市中心，卻又寧靜祥和，是放鬆身心的理想場所。我們也很高興您讚賞我們友善熱情的員工。提供周到的服務是我們的首要任務，知道這有助於您獲得整體滿意度，我們感到非常欣慰。我們很高興您喜歡別墅及其周邊地區的美景。我們的團隊致力於為客人維護一個美麗溫馨的環境，您的回饋讓我們更加確信我們走在正確的道路上。我們希望未來能再次歡迎您光臨普里帕優甘別墅，享受再次輕鬆難忘的住宿體驗。此致，普里帕優甘別墅團隊

來自住宿之回應: Dear Guest,Thank you so much for your kind and positive feedback! We are delighted to hear that you had a good experience during your stay at Puri Payogan Villa. It’s always wonderful to know that our guests are satisfied and able to enjoy the peaceful and beautiful surroundings we strive to create.Your feedback is highly appreciated, and we will continue to work hard to maintain and improve the quality of our services to ensure that each guest has a relaxing and memorable stay. We are grateful that you took the time to share your thoughts, and we look forward to welcoming you back whenever your travels bring you to Ubud again.Once again, thank you for choosing Puri Payogan Villa. We hope to provide you with an even better experience during your next visit!Best regards,Puri Payogan Villa Team