薩瑪亞烏布別墅的評價

來自住宿之回應: Dear Five_,Warm greetings from The Samaya Ubud,Thank you for taking the time to share your honest feedback regarding your recent stay. We sincerely regret that certain aspects of your experience did not meet your expectations, and we appreciate your candid observations as they help us continually improve.Regarding the age of the property and cleanliness, please accept our apologies if these did not fully align with your standards. We take great care in maintaining our villas and grounds, and we will certainly share your comments with our housekeeping and maintenance teams to ensure heightened attention to detail. We also understand your concerns about wildlife; given our natural setting amidst the lush Ubud jungle, encounters with local fauna are part of the authentic environment we strive to preserve, though guest comfort remains a top priority.We regret any confusion regarding the facilities—while we do not have an indoor pool, our outdoor pools are designed for relaxation and privacy. We appreciate your feedback on the pool depth and will continue to clearly communicate this to our guests, especially families. We are sorry for any inconvenience caused by the power outages; rest assured, we work closely with local authorities and have backup systems in place to minimize disruptions.Traffic in Ubud can indeed vary, and we recommend planning journeys accordingly, though we’re glad you found our shuttle service helpful despite its condition. We also appreciate your comments on breakfast and the spa treatment, and we will share these with the relevant teams to enhance our offerings.Thank you once again for your valuable insights. We hope to have another opportunity to welcome you in the future and provide an experience that truly reflects the high standards we aim to deliver.Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Suobao1228,Warm greetings from The Samaya Ubud,Thank you very much for sharing your detailed feedback. We’re delighted to hear that you appreciated the privacy of our hillside villas and enjoyed the unique perspectives offered by our two restaurants—whether dining atop the mountain or beside the valley. It’s wonderful to know the cuisine pleased your palate and contributed to your overall experience.We are especially grateful for your kind recognition of our team’s swift response to the air conditioning issue during your stay. Ensuring our guests’ comfort is our highest priority, and it’s reassuring to hear that our efforts to promptly resolve the situation made a positive impact. Additionally, we’re glad that our complimentary shuttle service to the heart of Ubud added convenience to your travels.Thank you again for choosing The Samaya Ubud. We look forward to welcoming you back for another serene and memorable stay amidst the beauty of Ubud.Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear HiaoHiao,Warmest greetings from The Samaya Ubud!Thank you for taking the time to share your feedback following your recent stay with us at The Samaya Ubud.We’re glad to hear you found the villa clean and our service friendly and welcoming. It’s also lovely to know you enjoyed the complimentary afternoon tea, the convenience of our shuttle service, and especially your experience at our spa. We’re delighted that the couple’s massage left such a great impression—our therapists will be so pleased to hear your kind words!We also appreciate your constructive comments regarding the lighting in the villa’s living area. Your feedback is valuable, and we will certainly take it into consideration as we continue working to enhance our guest experience.Thank you once again for staying with us. We hope to have the pleasure of welcoming you back for another relaxing escape soon.Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Valued Guest,Warmest greetings from The Samaya Ubud!Thank you very much for taking the time to share your feedback. We're delighted to hear that you enjoyed the à la carte breakfast, as well as the condition of your room and our swimming pool.We also appreciate your comments regarding our location and, most importantly, your note about the hygiene details. Please accept our sincere apologies for any inconvenience caused — your comfort and satisfaction are very important to us, and we will be addressing this with our housekeeping team to ensure improvements are made.We hope to have the opportunity to welcome you back and provide you with an even better experience.Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Valued Guest,Warmest greetings from The Samaya Ubud!Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and took advantage of the many activities we offer. It's always our goal to ensure that guests feel both entertained and relaxed throughout their stay, whether exploring the area or simply enjoying the resort.Your kind words about our team truly mean a lot. Our staff takes great pride in creating a warm and welcoming atmosphere, and it’s lovely to know that their smiles and personal touches made a positive impact on your experience.We're also delighted that you loved our breakfast selection! Our culinary team puts a lot of care into preparing a variety of delicious, fresh options to start the day right, and they'll be very happy to hear your praise.We would be absolutely delighted to welcome you back if the opportunity arises. Until then, we wish you safe travels and many more memorable experiences.Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Valued Guest,Thank you for sharing your review with us. We're glad to hear you appreciated the natural beauty and unique hillside setting of our property, especially the mountain and river villas.We also take note of your comments regarding the afternoon tea and dinner. Your input is valuable, and we will share it with our culinary team as we continuously strive to enhance our dining experiences.We hope to have the opportunity to welcome you back and provide an even more memorable stay.Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Valued Guest,Warmest greetings from The Samaya Ubud. Thank you for your kind review! We're so glad to hear that you enjoyed the resort's unique village atmosphere, nestled in the mountains and next to the rice fields. We truly believe this location offers a serene and tranquil escape into nature.We completely understand that the steep roads around the resort can be a bit challenging, but we're happy to know that our golf carts made your movement around the property more convenient. We offer this service to ensure that all of our guests can enjoy the beautiful surroundings without any difficulty.We agree that 2-3 nights is ideal to fully immerse yourself in the resort's peaceful environment, and we hope you’ll have the opportunity to stay longer on your next visit. Thank you again for your feedback, and we look forward to welcoming you back soon for a more relaxed and extended stay!Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Valued Guest,Warmest greetings from The Samaya Ubud!Thank you for taking the time to share your feedback. We truly appreciate your kind words about our service, and we’re especially glad to know our team could support your family during a difficult moment — your child’s well-being was our top priority.We’re also pleased that you enjoyed the private pool and the view, even though the weather didn’t allow you to make full use of it. We understand how disappointing that must have been.Regarding your comments about the room facilities and cleanliness, we sincerely apologize. Your observations have been shared with our housekeeping and maintenance teams for immediate follow-up and improvement. Ensuring a clean and comfortable environment is very important to us, and your feedback helps us do better.We hope to welcome you back under sunnier skies and in an even more comfortable setting. Please don’t hesitate to reach out if we can assist you with a future stay.Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear kornhill,Warmest greetings from The Samaya Ubud. Thank you very much for choosing our lovely resort as your accommodation in Bali!Thank you for sharing such a thoughtful and detailed review of your experience with us at The Samaya Ubud. We are delighted to hear that you found our service, staff, and villa to be highlights of your stay. It is truly rewarding to know that the friendly, personal service provided by our team, as well as the comfort of the villa, made a lasting impression on you. We pride ourselves on creating a warm, welcoming atmosphere, and we are so pleased that you felt that sense of local culture during your time with us.We also appreciate your feedback on the breakfast and dinner offerings. We strive to provide a unique and high-quality dining experience, and it’s wonderful to hear that you enjoyed the meals, especially the dinner dishes. Your comparison to larger, mass-market hotels is valuable to us, as we aim to provide a more intimate and personalized experience.We completely understand your thoughts on the congestion in Ubud. While it’s a beautiful and culturally rich area, we do acknowledge that traffic can be challenging at times. We hope that the beauty and charm of Ubud, along with the comfort of our resort, made up for the occasional inconvenience.Thank you again for your feedback and for choosing to stay with us. We would love to welcome you back for another stay in the future!Best regards,The Samaya Ubud’s Team

來自住宿之回應: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We truly appreciate your feedback and are so pleased to hear that you had an overall enjoyable experience.We're glad you chose the our most favorite villa which is One Bedroom Hill View Villa —many of our guests enjoy the cooler breeze and peaceful ambiance it offers, along with the convenient access to the breakfast restaurant and front desk. It’s great to hear you enjoyed the serene mountain atmosphere and the beautiful views from up there.We're also happy you had such a positive experience with our breakfast selection. We take pride in offering a variety of international and Asian-inspired dishes, and it’s wonderful to hear that the Japanese-style breakfast and chicken porridge suited your taste. Your compliments on the fresh juices and welcome fruits are very much appreciated!Thank you as well for your kind words about our team and service—we always strive to ensure every guest feels truly cared for, and it’s rewarding to hear that you found our attention to detail and staff enthusiasm so genuine.We’re especially thrilled to hear that you enjoyed the SPA experience, and even found it more satisfying than other high-end options. We’re proud of our team of skilled therapists and the peaceful setting we’ve created. It’s great to know that the ability to choose your own essential oils and the cleanliness of the environment enhanced your relaxation.We do understand your feedback about the rain affecting your private pool experience—nature can be unpredictable, but we hope it still added to the ambiance of your villa. And thank you for your thoughts on the dinner; we’re always looking to improve and would love the chance to recommend dishes more suited to your preference next time.Regarding the shuttle to town, we appreciate your feedback. Since we aim to balance guest convenience with personalized service, we currently offer scheduled shuttles based on the hotel's schedule. That said, we’re continuously reviewing this and will consider ways to improve accessibility.Once again, thank you for your detailed review and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another memorable stay—hopefully with some sunshine to enjoy the pool next time!Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Viphia,Warmest greetings from The Samaya Ubud. Thank you very much for choosing our lovely resort as your accommodation in Bali!Thank you so much for your kind words and for sharing those stunning photos with us! We’re so happy to hear that you had a wonderful time and that you found the scenery and the room so relaxing. It truly means a lot to us that you felt at ease and enjoyed the peaceful, private atmosphere of our hotel.We’re also thrilled to know that our service met your expectations and helped make your stay even more special. Your feedback is invaluable, and we’re so grateful for your high recommendation!We hope to welcome you back to paradise again soon!Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Valued Guest,Warmest greetings from The Samaya Ubud. Thank you very much for choosing our lovely resort as your accommodation in Bali!Thank you so much for your wonderful review! We’re thrilled to hear that you had such a memorable stay with us. It’s our goal to provide sincere and personalized service, so we’re delighted that our team made you feel comfortable and cared for, especially with your gluten-free needs.We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back on your next visit!Best regards,The Samaya Ubud's Team

來自住宿之回應: Dear Valued Guest,Warmest greetings from The Samaya Ubud. Thank you very much for choosing our lovely resort as your accommodation in Bali!Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you had such a positive experience with us. It’s great to know that you enjoyed the villa facilities, the service, and our breakfast ordering system. We’re thrilled to be considered a “treasure hotel” and are glad to hear you felt at home during your stay!We’re also happy to hear that our location made it easy for you to explore the nearby attractions, like Ubud, rafting, off-road adventures, and the terraced fields. It sounds like you had a fantastic time experiencing all the beauty and activities in the area.We truly appreciate your high recommendation and we look forward to welcoming you back for another holiday at The Samaya Ubud Bali!Best regards,The Samaya Ubud’s Team

來自住宿之回應: Dear Valued Guest,Warmest greetings from The Samaya Ubud. Thank you very much for choosing our lovely resort as your accommodation in Bali!We are very happy to receive such an amazing review from you, we really appreciated your honest review with a very details explanation. First of all, we love hearing how much you enjoyed your time at The Samaya Ubud, especially for the whole resort, our villa, restaurant, SPA, every detail of complimentary activities (trekking and cycling), shuttle service, and of course, our lovely staff. Thank you for highlighting our restaurant Scene Restaurant which overlooks the green hillside and vast rice fields, it offers a hearty breakfast selection. Happy to know that you are enjoying our SPA treatments, the right place to treat yourself to pampering head-to-toe treatments. Thank you for using our service which is a free shuttle to Ubud Center, this is special for our beloved in-house guest.Your review is very encouraging for our team, it is always very valuable for our team to see that our guests are happy and enjoy our luxurious private villa and all the services that our team has provided.We hope we can always provide excellent service for all our guests, and we look forward to welcoming you back at The Samaya Ubud Bali.Best regardsThe Samaya Ubud’s Team