峇里島阿育吠陀熱祭酒店的評論

來自住宿之回應: Dear Guest, Thank you for your kind review. We are happy to read your stay at Ayurvedagram Bali. The team always tries their best to ensure each guest is well taken care of. We are happy you feel rejuvenated. We look forward to meeting you again. kind regards Management Team

來自住宿之回應: Dear Guest, Thank you for your kind feedback. We are happy to read you enjoyed your time and experience. We take your feedback seriously and we shall discuss with the management. We look forward to hosting you again. kind regards Management Team

來自住宿之回應: Dear Guest, Thank you for your kind review. We are happy to read your experience has been beautiful. We look forward to meeting you again - your third time. kind regards Management Team

來自住宿之回應: Dear Guest, Thank you for your kind review. We are happy to read you had a relaxing and rejuventating stay at Ayurvedagram Bali. We look forward to meeting you again. Kind regards Management Team

來自住宿之回應: Dear Guest, Thank you for your kind review. We are happy you enjoyed your stay with us. We look forward to your coming back soon. kind regards Management Team

來自住宿之回應: Dear Guest, Thank you for your kind review. We are Happy you enjoyed your stay. We look forward to your coming back kind regards Management Team Pandawa Ubud / Ayurvedagram Bali

來自住宿之回應: Dear Guest, Thank you for your review. We are in the process of transition to an Ayurveda Wellness resort and we have informed that to your agent. This is a double review and we have reported you to tripadvisor. You and your spouse are delibrately defaming the property as you wanted more and more freebies and the team refused to you give you more things. Lets get the chronology correct: 1. you wanted heavy discounts from the room rate- you got that. 2. your agent explained to you that only bed and breakfast can be offered. you agreed to that. 3. you knew you will be offered only veg ayuveda food - you were ok with that. it was also going to be simple ayurveda food. you agreed to that. French fries are not part of any ayurveda menu. 4. if you were so unhappy - you could have checked out after a few hours - you refused to. 5. you wanted free free - we did offer you foot massage and shoulder massage - we also requested you to check out early with full refund if you were so unhappy as you only wanted non-veg food. you refused to check out. 6. Distance is measured via google maps - i advice do download and check if a route has traffic or not. You were offered a taxi - you did not want to pay to the taxi people - maybe you should hire a bike. we do not run a taxi service where we can offer you free taxi - if you need a taxi you need to pay. 7. If you do want more than current service by the team - as we told you many times during your stay - you are most welcome to check out and find a hotel who can understand your demands and complaints and give you all for free. 8. Bali new year's time is peak season - i presume its the same in your country also - hence time taken will always be more if there is traffic. This should be basic understanding. 9. Slope - this is Ubud - there are hills - now you are blaming the property because the road made by the government has a slope? 10. Before we give replies to more of your lies and disrespect - leg injury and heart problem - and no one at the property is actually aware of this - the team requested you to check out so many times as they were so tired of your rudeness. Why did you not check out early? why did you complete your full stay ? Again we requested you many times to check out early. Its very sad for the team to have guests like yourself. We hope you are able to find a hotel where you get happiness and of course who can give you all services you demand at 50% dicounts. Thank you kind regards Management Team

來自住宿之回應: Dear Guest, Thank you for taking the time to write the review. From the management: 1. there is no mention on any site anywhere that the property has private pools. 2. we have already mentioned to all agents the property is mostly vegetarian - as its in transition to Ayurveda wellness resort. We are however offering bed and breakfast - hence the 50% discount on the rates. You have booked and selected this option and on check in again this was informed. However we see your expectation despite the 50% discount on the rate was much much more. 3. Defaming an employee name on a public site to hide your ill-manners to a team on the ground is highly disrespectful. Hence we have reported you to tripadvisor. 4. The team told you - if you would like to order they can order dinner as delivery for you from an outside restaurant - or they can prepare a basic meal at the ayurveda kitchen or they can book a car to take you out to a restaurant. You insisted on a simple meal at the property after which you simply kept bad-mouthing the team. 5. Balinese people are very nice people - if they remain quiet and respectful it does not mean they do not feel hurt at the tone and mannerism you kept using while on the property. 6. Restaurants are in the range of 5-15 km radius. Its super peak season - we do not know about your country but here in Bali - on peak season there is immense traffic. You can always open google maps and check. We do not need to lie to you about travel time. 7. Payment for any taxi - is charge of the taxi. The property can only call a taxi - if you do not want to pay taxi fare on peak season - we are unable to asssit you further. You can always hire a bike. 8. So a property serving guests is never a fraud - its people like you - who do not want to pay - you want discounts - after that you complain and are rude - and then you leave a poor review. A point you need to think about - if you were so unhappy why did you check in and continue to stay here? You should have checked out immediately - reported to your agent to talk to us. The main point is - you wanted a heavy discounted stay during peak season despite knowing the reasons for the discount and you use that to claim freebies. We do sincerely hope you find happiness in another property and you do not trouble other staff as much as you disrespected the team here. Thank you. with kindest regards Management Team

來自住宿之回應: Dear Guest, Thank you for your review. We are a new hotel in transition into an Ayurveda wellness resort. Hence we have told your agent that rates are heavily discounted. We only offer bed and breakfast. We had shared this with you during the check in. kind regards management team

來自住宿之回應: Dear Guest, Thank you for your kind review. We are happy to read you feel rejuvenated and recovered. We feel gratitiude that you came to Ayurvedagram Bali for your Spine and Joint recovery and healing package. Most important for us you are going back home feeling well and healthy. Yes we really care about the health of our guests. We look forward to welcoming you back soon.... kind regards Management Team

來自住宿之回應: Dear Guest, Thank you for your kind review. We are happy as a team to read that you have gone back home feeling relaxed and rejuventated. The team certainly works closely with each guest making sure all needs are attended to. We look forward to meeting you again. kind regards Management Team