阿帕卡巴度假別墅的評價

We booked this villa in January, well in advance, as three separate families. The photos and reviews showed a clean, well-kept property. In reality, it was the complete opposite. We arrived at 10 PM with our group of six (three adults and three children). The moment we stepped inside, we were hit by an overwhelming smell of dampness. The rooms were infested with mosquitoes. When we asked an employee for help, the only solution offered was mosquito spray. After spraying the entire room, dead mosquitoes began falling onto the beds and floor. The chemical smell became unbearable, and we had to sit outside late at night because the air indoors was impossible to breathe. My 5-year-old asthmatic son immediately struggled to breathe due to the humidity and strong odour. When I tried to shower the children, there was no water. Staff managed to fix it temporarily, but the water kept cutting off repeatedly during our stay, making it impossible to shower or wash properly. The conditions inside were appalling: every pillow was brown, mouldy, and filthy beneath the pillowcases; the curtains were covered in mould; there was no hand soap or shower gel provided. When they took away our dirty towels, they never brought replacements unless we asked — and even then, they gave us only two towels for six people, claiming they had no more. When I showed the state of the pillows to the employee and asked to speak to the manager, he first apologised, blaming “high season” — an unacceptable excuse for unhygienic conditions. Then, shockingly, at 11 PM with three small children during peak season, he told me that if I wasn’t happy, I should leave. The villa was dirty throughout: animal droppings and dust in corners, grime on surfaces. The next morning, in one of the rooms, we found a flying cockroach the size of my hand — something I had never seen in my life. The reality bears no resemblance to the online photos — they are misleading. The other families travelling with us faced exactly the same problems in their rooms. This was inhumane, unacceptable, and felt like a scam. You pay for accommodation but get unsafe, unsanitary conditions and rude treatment. I will be adding photos so future travellers can see the truth. Book here at your own risk — there are far cleaner, safer, and more honest options available.