來自住宿之回應: Dear Guest, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you for sharing your detailed feedback. We're thrilled to hear you enjoyed the spacious rooms, stunning sea views, and the warm service from our staff. It's also wonderful that you appreciated our breakfast selection and the serene sea view during your meal.We’re sorry to hear about your concerns regarding the facilities. Your input about the TV functionality, swimming pool area, and access to the main road is valuable to us, and we will consider these points for future improvements. We also appreciate your feedback on the shuttle service and the Padang Padang beach experience. Your insights help us enhance our offerings for all guests.We hope to welcome you back again soon and provide an even better stay.Regards,Ahmad FikriDirector of Room
來自住宿之回應: 尊敬的 rachel_121,感謝您花時間與我們分享您最近的體驗。我們感謝您的回饋,並很高興得知您住得很愉快並且我們滿足了您的期望。您的回饋意見已與我們的團隊分享,以繼續激勵和激勵他們提供卓越的賓客服務。感謝您選擇入住我們酒店。我們期待在不久的將來有機會歡迎您回來。謹致問候,Ahmad Fikri 客房部經理
來自住宿之回應: Dear Brant_fei,Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced.It’s concerning to hear about the issues with the air conditioning system and heating in your room. We strive to maintain a comfortable environment for all our guests, and we regret that this was not the case during your stay.Additionally, we apologize for the interrupted phone call. We understand how important it is to have reliable communication, and we are actively investigating this matter to ensure it doesn’t happen again.Your feedback is invaluable in helping us improve our services. If there’s anything we can do to make it right, please don’t hesitate to contact us directly. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.Regards,Ahmad FikriDirector of Room