122 評價
峇里島塞米亞克十字帕夏酒店
水明漾 峇里島|距離Lokasi Villa0.06km
It was my 3rd stayed at U Paasha Seminyak. I haven't moved on to any other place. But honestly, my last visit had many unpleasant moments. First, found out they had renovation at the entrance stairs, making every guest have to access the basement to arrive at their room. Of course, the view is not as good compared to passing through the main lobby area. Second, there was a miscommunication, so my booking was made for July, even though I made the reservation for June. Luckily the guy at the front desk (Michael) helped me to solve the problem. Fyi, I made the reservation through a phone call. Later on, the same guy who made me pay for somewhat his mistakes in giving me wrong information about the minibar stuff I could have. He said at the first day, I could eat and drink anything inside the minibar. But later, when I coincidentally chatted with another receptionist, she mentioned that I only deserved the beer, not all stuff. Next time, I suggest to the management of U Paasha, don't deploy inexperienced personnel before they understand hotel information. The last thing I wanted to say was I was also disappointed with their laundry package. Fyi, it's pretty interesting to have a laundry package promotion, but please also inform clearly before to all guests that you have a time limit for the collection. I didn't know this rule until I dropped my laundry; they said I had to pay double the price if I wanted my laundry on the same day. I need it done on the same day because I have to leave the hotel the next day early morning. These multiple unpleasant moments pissed me off. I still love this hotel because it leaves so many memories in me, but please improve the feedback for your good. Besides what I said above, you must improve the electrical power outlet location, which is still under the table. Also, please increase the stability quality of the wifi connection. The bed I used was also uncomfortable due to its age; not flat as it should be, but a bit concave-down. Thanks, U Paasha, you made unforgettable moments this time for me.
滿意
335 評價