Friendly receptionist. A nice quaint boutique hotel in the middle of the city. Room size is small but comfortsble. Only issue is they don't provide bottled water & need to boil your own water using a kettle & wait for it to cool
Love the hotel. Close to amenities and the staff were lovely and friendly. The Lola restaurant serves excellent food. Will definitely stay in the hotel the next time I come to Ballarat.